Restaurant & Retail Supervisor

3 weeks ago


New York, United States Ghirardelli Chocolate Company Full time

Job Description: Supervisor at Ghirardelli


Our Company/Job Summary


Ghirardelli employees are the face of our company, setting us apart as brand ambassadors. Our Restaurant and Retail division has grown from a single soda fountain to a department with over 700 colleagues. Our goal is to become America's #1 premium chocolate company.


The Supervisor manages various store aspects, ensuring high standards and supporting the general manager to deliver excellent customer service, maximize financial returns, and maintain a positive work environment.


Scope of Responsibilities


**Store Management**

- Ensure employee and store safety and risk management.

- Communicate effectively across all organizational levels.

- Collaborate with store personnel, general manager, and corporate liaisons.


**Restaurant and Retail Operations**

- Prioritize daily activities under the general manager's direction.

- Manage operations across sales areas, optimizing resources.

- Act as the main contact with Corporate and vendors in the absence of management.

- Uphold high customer service standards.

- Monitor sales and labor costs to maximize profitability.

- Address escalated customer service issues promptly.

- Maintain cleanliness, safety, and branding standards.

- Use the MICROS system effectively.


**People Management**

- Assist with payroll, scheduling, interviewing, and training.

- Develop Chocolateers through coaching and mentoring.

- Handle basic employee relations functions.

- Serve as a resource and role model for Chocolateers.


Specific Knowledge and Skills

- Clear, professional communication.

- Strong team-building skills.

- Effective time management and self-direction.

- Ability to conduct evidence-based business forecasting.

- Familiarity with point of sale systems (e.g., MICROS).

- Knowledge of restaurant or retail management.


Education and Work Experience

- High school diploma or GED preferred.

- One or more years of related experience, with at least six months in a supervisory role preferred.


Working Conditions

- Occasionally lift and carry up to 50 pounds.

- Ability to travel across the country.


**Pay Rate: $23.00/hr + Tips**



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