![Ghirardelli Chocolate Company](https://media.trabajo.org/img/noimg.jpg)
Restaurant & Retail Supervisor
3 weeks ago
Job Description: Supervisor at Ghirardelli
Our Company/Job Summary
Ghirardelli employees are the face of our company, setting us apart as brand ambassadors. Our Restaurant and Retail division has grown from a single soda fountain to a department with over 700 colleagues. Our goal is to become America's #1 premium chocolate company.
The Supervisor manages various store aspects, ensuring high standards and supporting the general manager to deliver excellent customer service, maximize financial returns, and maintain a positive work environment.
Scope of Responsibilities
**Store Management**
- Ensure employee and store safety and risk management.
- Communicate effectively across all organizational levels.
- Collaborate with store personnel, general manager, and corporate liaisons.
**Restaurant and Retail Operations**
- Prioritize daily activities under the general manager's direction.
- Manage operations across sales areas, optimizing resources.
- Act as the main contact with Corporate and vendors in the absence of management.
- Uphold high customer service standards.
- Monitor sales and labor costs to maximize profitability.
- Address escalated customer service issues promptly.
- Maintain cleanliness, safety, and branding standards.
- Use the MICROS system effectively.
**People Management**
- Assist with payroll, scheduling, interviewing, and training.
- Develop Chocolateers through coaching and mentoring.
- Handle basic employee relations functions.
- Serve as a resource and role model for Chocolateers.
Specific Knowledge and Skills
- Clear, professional communication.
- Strong team-building skills.
- Effective time management and self-direction.
- Ability to conduct evidence-based business forecasting.
- Familiarity with point of sale systems (e.g., MICROS).
- Knowledge of restaurant or retail management.
Education and Work Experience
- High school diploma or GED preferred.
- One or more years of related experience, with at least six months in a supervisory role preferred.
Working Conditions
- Occasionally lift and carry up to 50 pounds.
- Ability to travel across the country.
**Pay Rate: $23.00/hr + Tips**
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