Service Designer

1 month ago

Allentown, United States Creative Niche Full time

Experience Designer - Service Design

Join a leading Fortune 500 company in the energy sector, known for its strong presence in the United States.

This exciting opportunity offers a fully remote contract for a minimum of 12 months, with the potential to transition into a permanent full-time role.

Candidates must reside within an hour of Allentown, PA or Providence, RI.

The Experience Designer - Service Design works closely with the user-research, product, and business teams to understand, decode, define, and unite our customer and employee-facing services into continuous, thoughtful, and focused user journeys. This person is a strategic partner to the service design manager and will work collaboratively to research and build service blueprints, user journey maps, storyboards, conversational, and omnichannel strategic guides in support of a large public utility’s ongoing strategy to revolutionize the industry sector.

About You

  • You are inquisitive to the core and strive to unpack a problem from all sides before, during, and sometimes after solutioning.
  • You are comfortable pushing past initial work requests to dig deeper and learn more to maximize design efforts.
  • You have experience designing for both front stage and backstage experiences and understand how these worlds meet in the middle to deliver unified, delightful end-user experiences.
  • You can articulate your design choices with creativity and clarity and welcome constructive feedback, and you are comfortable if not everyone agrees with your design decisions and are excited to work together to align on optimal solutions.
  • You value and appreciate diversity and inclusion and look for ways to incorporate these values in our work, processes, and interactions.
  • Your early iterations are rough and rapid, but you can also refine and deliver polished artifacts once all corners of a problem are understood.
  • You thrive in a creative and collaborative environment and bring a yes, and… attitude to workshops, brainstorming sessions, and group design activities.

About Us

  • We are a 100+ year old energy company entering phase 3 of a tiered digital transformation.
  • We are user-centric, customer-driven, and employee-focused.
  • We strive to build seamless experiences for our millions of customers and thousands of employees across our 3 operating states.
  • We value safety, trust, and work-life balance.
  • We fail fast and believe that getting it wrong is often a first step towards getting it right.
  • We are looking for a like-minded individual to help us continue to develop our internal, 20+ person design team.

Job Responsibilities

  • Analyze the needs and behaviors of target users and understand business and end-user requirements to define, smooth, and improve user-interaction and application adoption.
  • Support and conduct qualitative research with customers, employees, stakeholders, subject matter experts, and other end-users to understand how services work today and to identify opportunities for future service experiences.
  • Advocate on behalf of the customer and end-user through design thinking, research, and collaboration.
  • Initiate, design, and iterate on service design artifacts and related deliverables including service blueprints, user journey maps, and user interaction flows.
  • Seek out new opportunities to continually satisfy and delight the people who depend on our customer and employee-focused tools.
  • Describe a holistic product user experience while satisfying business requirements and observing technical constraints.
  • Help to inspire, motivate, and guide the members of the design and product organizations.
  • Mentor emerging design talent in understanding the right balance between business, design, and end-user needs.
  • Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.
  • Understand and work with our emerging tools of choice like ServiceNow and conversational / omni-channel design tools.

Basic Qualifications

  • Degree in HCI, Human Factors, Design, Design Management, Communications, or related field and 3-5+ years of direct work experience in a relevant role.
  • Experience creating user journey maps, service blueprints, user experience flows, and other various tools to communicate service design decisions.
  • Able to clearly articulate abstract and/or complex ideas and concepts.
  • Comfortable working in new and unknown problem spaces and pushing past initial ideas to discover new areas of interest.
  • Excellent skills with project and stakeholder management.
  • Ability to create project plans and set realistic deadlines attuned to benchmarks and goals then manage the work it takes to achieve them.
  • Comfortable with the unknown and experienced making sense of ambiguity.
  • Understanding or experience with relational databases like ServiceNow, data visualization, and conversational, AI supported experiences.

  • Instrumentation Designer

    1 month ago

    Allentown, United States Air Products and Chemical Full time

    At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the...

  • Instructional Designer

    1 month ago

    Allentown, United States PPL Services Corporation Full time

    Responsibilities Position may be hired at the Instructional Designer level or Senior Instructional Designer level. Additional responsibilities may be assigned for higher levels of the role. Uses knowledge of instructional systems design and development of modules to analyze, design, develop, and produce learning solutions using a variety of media...

  • Elrc Keystone Stars Designator

    3 days ago

    Allentown, United States Community Services for Children Full time

    **Pay Rate: Salary TBD** **Hours per week: 40** **Weeks per year: 52** **Location: Allentown, PA/Telework** Community Services for Children is Seeking individual with strong leadership skills for a rewarding career as an ELRC Keystone STARS Designator to support the Early Learning Resource Center (ELRC). The position is responsible for completing reviews...

  • Senior Land Development Design Manager

    1 week ago

    Allentown, United States The Pidcock Company Full time

    The Pidcock Company has particular expertise in civil engineering, land planning, and land surveying and is interviewing for the position below.Our staff of 40 professionals has significant, ongoing experience in providing professional design services for many of the more prominent and successful projects in the Lehigh Valley (Allentown, Bethlehem, and...

  • Senior Land Development Design Manager

    1 month ago

    Allentown, United States The Pidcock Company Full time

    The Pidcock Company has particular expertise in civil engineering, land planning, and land surveying and is interviewing for the position below.Our staff of 40 professionals has significant, ongoing experience in providing professional design services for many of the more prominent and successful projects in the Lehigh Valley (Allentown, Bethlehem, and...

  • Senior Land Development Design Manager

    4 weeks ago

    Allentown, United States The Pidcock Company Full time

    The Pidcock Company has particular expertise in civil engineering, land planning, and land surveying and is interviewing for the position below.Our staff of 40 professionals has significant, ongoing experience in providing professional design services for many of the more prominent and successful projects in the Lehigh Valley (Allentown, Bethlehem, and...

  • Dist Service Tech

    2 weeks ago

    Allentown, United States PPL Corporation Full time

    Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a...

  • Commercial Equipment Field Service Technician

    1 month ago

    Allentown, Pennsylvania, United States Mr. Appliance Full time

    Mr. Appliance is looking for Commercial Equipment Field Service Technicians.Your Responsibilities as a Commercial Equipment Field Service Technician.As an Commercial Equipment Field Service Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer's Commercial Kitchen...

  • Commercial HVAC Service Technician

    3 days ago

    Allentown, United States CaptiveAire Systems Full time

    CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork, and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times. CaptiveAire maintains a network of over 90 sales...

  • Commercial Equipment Field Service Technician

    3 days ago

    Allentown, United States Mr. Appliance Full time

    Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance is looking for Commercial Equipment Field Service Technicians. Apply today!If you value working with...

  • Lead Refrigeration Field Service Technician

    3 days ago

    Allentown, United States Mr. Appliance Full time

    Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community?If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians. Apply today!If you value working with people you actually...

  • QA Manager

    1 week ago

    Allentown, United States Advanced Materials & Technology Recruiting Full time

    Job Title: Quality Manager Reports to: Plant Manager FLSA Status: Exempt Scope of Responsibilities Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing internal action plans; implementing production, productivity, quality and customer service standards;...

  • QA Manager

    4 weeks ago

    Allentown, United States Advanced Materials & Technology Recruiting Full time

    Job Title: Quality Manager Reports to: Plant Manager FLSA Status: ExemptScope of ResponsibilitiesAchieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing internal action plans; implementing production, productivity, quality and customer service standards; identifying...

  • QA Manager

    4 weeks ago

    Allentown, United States Advanced Materials & Technology Recruiting Full time

    Job Title: Quality Manager Reports to: Plant Manager FLSA Status: ExemptScope of ResponsibilitiesAchieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing internal action plans; implementing production, productivity, quality and customer service standards; identifying...

  • Project Manager/Engineer

    4 weeks ago

    Allentown, United States Remington & Vernick Engineers Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:The Project Engineer is a Professional Engineer with 10-15 years of experience. This individual will design and/or manage a variety of infrastructure projects (owned by municipalities and local school districts) and will report directly to the principal. Such projects shall include roads, underground utilities,...

  • Civil/Site Project Engineer

    2 days ago

    Allentown, United States Colliers Engineering & Design Full time

    Overview: Colliers Engineering & Design is seeking a talented Project Engineer / Senior Project Engineer that will utilize leadership and engineering skills to perform design tasks and manage support staff. A Project Engineer / Senior Project Engineer is responsible for various technical aspects of land development projects including, but not limited to:...

  • Principal Engineer

    1 week ago

    Allentown, United States Air Products Full time

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. ...

  • Manufacturing Engineer

    3 days ago

    Allentown, United States FLSmidth & Co. AS Full time

    Manufacturing EngineerKey AccountabilitiesFocuses on designing, developing and implementing new or revised production processes for the efficient and economical mass production of goods including designing arrangement of manufacturing equipment to ensure most efficient and productive layout. This profile also covers Welding Specialists, being overall...

  • Senior Principal Electrical Specialist

    4 hours ago

    Allentown, United States Air Products and Chemicals Full time

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the...

  • Senior Principal Electrical Specialist

    2 days ago

    Allentown, United States Air Products Full time

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. ...