Warehouse and 3PL Manager

Overview3PL & Fulfilment ManagerOverviewWe are seeking a highly organized and proactive 3PL & Fulfilment Manager on site at our St. Louis location to oversee the transition from our in-house packaging solution to a third-party logistics (3PL) partner. This role will be responsible for managing daily operations, ensuring seamless fulfilment across all sales channels, and driving continuous improvement in logistics processes and performance.About Sweet Bee OrganicsSweet Bee Organics is a fast-growing scale up manufacturing organic wellness products in the heart of St. Louis. Headquartered in the United Kingdom, our founder (who is American) decided to open another manufacturing site in her home town of St. Louis. Sweet Bee is dedicated to creating high quality products that are accessible and super effective. We harness the power of nature and back our products by science.Key ResponsibilitiesLead all 3PL communication including setup requirements, inventory transfers, reporting, and training on the 3PL portal.Manage and support the in-house warehouse and packaging team , overseeing workflow, productivity, capacity planning, and resource allocation.Own and manage the fulfilment process for Amazon, TikTok, and wholesale (in house).Act as the primary liaison between the company and the 3PL, ensuring clear communication and alignment on priorities.Oversee outbound inventory and replenishment in collaboration with the Global Supply Chain Manager.Track and drive key operational KPIs (e.g., On-Time In-Full, outbound lead times), implementing continuous improvements to meet and exceed targets.Coordinate and book outbound shipments and WROs, ensuring smooth communication between 3PL and internal functions.Manage day-to-day operational issues (e.g., order discrepancies, carrier delays, capacity challenges), escalating to the business as needed and developing risk mitigation strategies.Safeguard customer service levels for DTC consumers by ensuring fast delivery, accurate fulfilment, and high-quality packaging through the 3PL.Support the rollout and integration of the new ERP system, including alignment with the 3PL’s WMS.Oversee inventory accuracy across ERP and 3PL systems, including regular reconciliations, discrepancy resolution, and implementation of best practices in inventory control.Lead annual stock counts and manage day-to-day inventory issues in partnership with the 3PL.Collaborate closely with cross-functional teams, including Supply Chain, Production, and Logistics.Define, implement, and maintain operational SOPs across warehousing and distribution.Drive process improvements and implement new ways of working with both internal teams and the 3PL.Prepare and deliver regular reporting to the business (e.g., shipped orders, stock transfers, month-end reconciliations).Organise and maintain the warehouse. transition from our in-house packaging solution to a third-party logistics (3PL) partner. Thisrole will be responsible for managing daily operations, ensuring seamless fulfilment acrossall sales channels, and driving continuous improvement in logistics processes andperformance.Key Responsibilities Lead the transition from in-house packaging to an external 3PL, including setuprequirements, inventory transfers, reporting, and training on the 3PL portal. Manage and support the in-house packaging team, overseeing workflow, productivity,capacity planning, and resource allocation. Own and manage the fulfilment process for DTC, Amazon, TikTok, and wholesale. Act as the primary liaison between the company and the 3PL, ensuring clearcommunication and alignment on priorities. Oversee outbound inventory and replenishment in collaboration with the Global SupplyChain Manager. Track and drive key operational KPIs (e.g., On-Time In-Full, outbound lead times),implementing continuous improvements to meet and exceed targets. Coordinate and book outbound shipments and WROs, ensuring smooth communicationbetween 3PL and internal functions. Manage day-to-day operational issues (e.g., order discrepancies, carrier delays, capacitychallenges), escalating to the business as needed and developing risk mitigationstrategies. Safeguard customer service levels for DTC consumers by ensuring fast delivery, accuratefulfilment, and high-quality packaging through the 3PL. Support the rollout and integration of the new ERP system, including alignment with the3PL’s WMS. Oversee inventory accuracy across ERP and 3PL systems, including regularreconciliations, discrepancy resolution, and implementation of best practices ininventory control. Lead annual stock counts and manage day-to-day inventory issues in partnership withthe 3PL. Collaborate closely with cross-functional teams, including Supply Chain, Production, andLogistics. Define, implement, and maintain operational SOPs across warehousing and distribution. Drive process improvements and implement new ways of working with both internalteams and the 3PL. Prepare and deliver regular reporting to the business (e.g., shipped orders, stocktransfers, month-end reconciliations).performance.Key Responsibilities Lead the transition from in-house packaging to an external 3PL, including setuprequirements, inventory transfers, reporting, and training on the 3PL portal. Manage and support the in-house packaging team, overseeing workflow, productivity,capacity planning, and resource allocation. Own and manage the fulfilment process for DTC, Amazon, TikTok, and wholesale. Act as the primary liaison between the company and the 3PL, ensuring clearcommunication and alignment on priorities. Oversee outbound inventory and replenishment in collaboration with the Global SupplyChain Manager. Track and drive key operational KPIs (e.g., On-Time In-Full, outbound lead times),implementing continuous improvements to meet and exceed targets. Coordinate and book outbound shipments and WROs, ensuring smooth communicationbetween 3PL and internal functions. Manage day-to-day operational issues (e.g., order discrepancies, carrier delays, capacitychallenges), escalating to the business as needed and developing risk mitigationstrategies. Safeguard customer service levels for DTC consumers by ensuring fast delivery, accuratefulfilment, and high-quality packaging through the 3PL. Support the rollout and integration of the new ERP system, including alignment with the3PL’s WMS. Oversee inventory accuracy across ERP and 3PL systems, including regularreconciliations, discrepancy resolution, and implementation of best practices ininventory control. Lead annual stock counts and manage day-to-day inventory issues in partnership withthe 3PL. Collaborate closely with cross-functional teams, including Supply Chain, Production, andLogistics. Define, implement, and maintain operational SOPs across warehousing and distribution. Drive process improvements and implement new ways of working with both internalteams and the 3PL. Prepare and deliver regular reporting to the business (e.g., shipped orders, stocktransfers, month-end reconciliations).