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Director of Catering

3 months ago

Colonial Heights, United States Chick-fil-A Restaurants Full time

Overview:

  • Generate, steward, and grow catering sales and events for Chick-fil-A Colonial Heights
  • Ensure world-class customer service and satisfaction
  • Coordinate with operational teams to execute successful events
  • Contribute to the growth and success of the business
  • Aligns with store goals, vision, mission and values to act as a brand ambassador with every interaction


Key Responsibilities:

  • Develop and implement sales strategies to drive catering business
  • Build and maintain relationships with guests and vendors
  • Coordinate and oversee all aspects of catering and events
  • Ensure timely and accurate communication with guests
  • Manage and develop catering team and provide leadership and guidance


Requirements:

  • Associate degree or equivalent experience in a related field preferred
  • Prior experience in catering sales and event management a plus
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including Saturdays
  • CHARACTER – demonstrates a commitment to personally operating with integrity, treating others with honor, dignity & respect
  • CHEMISTRY – aligns with the vision and CORE values of the Operator and organization
  • COMPETENCY - displays a working knowledge and proficiency in all area tasks 
  • ServSafe Certified


Operational Responsibilities

  • Oversee To Be Collected System start to finish to ensure no bad debt expense
  • Oversee TMS Bag tracking system to ensure stewardship of catering equipment
  • Oversee receiving and entering of catering orders into the POS system
  • Work alongside Operational Leads and Directors to develop and sustain strong systems
  • Arrange drivers to take upcoming deliveries and communicate plans to operational team
  • Maintain cleanliness and organization of catering supplies. Including but not limited to: catering stainless table in kitchen, ensuring catering supplies are not stored in dining room, etc.
  • Maintain catering@cfacolonialheights.com email address
  • Monitor and Respond to Catering phone line
  • Work with Catering Leads to set and achieve catering sales goals
  • Recruit and train team members for special catering events and deliveries
  • Own guest recovery for catering orders
  • Work alongside operational directors to coordinate additional operational help for large catering orders 
  • Maintain tax exempt forms for organizations 
  • Assist Chick-fil-A Colonial Heights store operations when needed
  • Maintain inventory for catering supplies inform Kitchen Director of ordering needs
  • Ensure all catering are delivered on time, accurate and with a level of world class service
  • Ensure all catering orders are executed with the highest commitment to food safety 


Measurements:

• Food Cost: less that 1% Gap

• Food Safety Score: 1 (Elite Rating)

• CEM Taste: 75%

• CEM ACE: 75%

• Catering Sales Growth: + 10%