Application Support Analyst OTM

4 months ago

Rosemont, United States Prestone Products Corporation Full time

We are Prestone (subsidiary of Recochem) - Since 1927, Prestone® has protected drivers and their vehicles with cutting-edge products. From its iconic yellow jug antifreeze/coolant to its innovative stop leak line, the Prestone® brand honors its 90-year history by keeping its groundbreaking formulas laps ahead of the competition.


Position Overview: We are seeking a highly skilled and experienced Oracle Transportation Management (OTM) Application Support Analyst to join our dynamic IT team. The ideal candidate will have a strong background in application support, problem-solving skills, and the ability to lead technical projects. As an Application Support Analyst, you will be responsible for providing expert-level support for our applications, ensuring their optimal performance, and facilitating smooth operations across various business units.


Key Responsibilities

Application Support and Troubleshooting:

  • Provide advanced technical support for complex application issues and escalate unresolved issues to appropriate teams
  • Analyze application logs and performance metrics to identify and resolve issues promptly
  • Collaborate with developers and vendors to diagnose and address application-related problem

Incident Management:

  • Manage and prioritize incident tickets, ensuring timely resolution and minimal impact on business operations.
  • Coordinate with other IT teams and departments to ensure effective incident management and communication.

System Maintenance and Upgrades:

  • Oversee routine maintenance, patches, and upgrades for applications to ensure stability and security.
  • Plan and execute application deployments, ensuring minimal disruption to end-user

Performance Monitoring and Optimization:

  • Monitor application performance and identify opportunities for optimization.
  • Implement and manage performance tuning strategies to improve application efficiency.

Documentation and Reporting:

  • Develop and maintain comprehensive documentation for application support processes, troubleshooting guides, and knowledge bases.
  • Prepare and present reports on application performance, incidents, and support activities to management.

User Support and Training:

  • Provide expert guidance and support to end-users, including troubleshooting and resolving complex user issues.
  • Develop and deliver training materials and sessions to enhance user knowledge and application proficiency.

Project Management:

  • Lead and participate in application-related projects, including system upgrades, integrations, and new implementations.
  • Collaborate with project teams to define requirements, scope, and deliverables for application project

Continuous Improvement:

  • Identify and recommend process improvements to enhance application support efficiency and effectiveness.
  • Stay updated on industry trends and best practices to apply innovative solutions and technologies.


Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

  • 10 years of IT experience, including implementation of Oracle Transportation Management.
  • OTM Expert, both functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files).
  • OTM integration on multiple platforms.
  • Knowledge of logistics management principles and processes.

Soft Skills:

  • Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
  • Excellent communication and interpersonal skills to effectively interact with technical and non-technical stakeholders.
  • A customer first attitude to maintain and improve satisfaction.
  • Ability to work effectively in a goal-oriented team environment.
  • Ability to quickly grasp, articulate and document complicated business and technical issues.


What You Will Get

PRESTONE offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with PRESTONE's retirement savings options including employer match. PRESTONE also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.


PRESTONE is an Equal Employment Opportunity / Affirmative Action employer. PRESTONE does not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.


PRESTONE is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.

  • OTM Application Support Specialist

    1 month ago

    Rosemont, California, United States Prestone Products Corporation Full time

    Job Summary: We are looking for an experienced OTM Application Support Analyst to ensure optimal performance of our logistics management applications. The successful candidate will have 10 years of IT experience, including implementation of Oracle Transportation Management, and be an OTM Expert with knowledge of logistics management principles and processes....

  • Business Analyst

    4 weeks ago

    Rosemont, United States IT Associates Full time

    Location - Rosemont, IL (local candidates only - hybrid position)6-12+ Month Contract Position Our client is looking to add an Business Analyst that enables change by working with our Business to define their needs. The Business Analyst is responsible for collecting and documenting business requirements from various business teams and provides written...

  • Business Analyst

    2 weeks ago

    Rosemont, United States IT Associates Full time

    Location - Rosemont, IL (local candidates only)6-12+ Month Contract Position Our client is looking to add an Business Analyst that enables change by working with our Business to define their needs. The Business Analyst is responsible for collecting and documenting business requirements from various business teams and provides written functional requirements...

  • Incident Analyst

    17 hours ago

    Rosemont, United States Rose International Full time

    Date Posted: 01/03/2025Hiring Organization: Rose InternationalPosition Number: 476137Job Title: Incident AnalystJob Location: Rosemont, IL, USA, 60018Work Model: HybridShift:8:00 am - 4:30 pm (CST)Mon-FriEmployment Type: TemporaryEstimated Duration (In months): 4Min Hourly Rate($): 50.00Max Hourly Rate($): 50.00Must Have Skills/Attributes: Incident...

  • Financial Analyst IL

    1 month ago

    rosemont, United States Creative Financial Staffing Full time

    Senior Financial Analyst Overview of the company: Our client is an healthcare company They are a growing firm and continuing to bring on new talent to build their staff! The VP of Finance is looking for a SFA to join their wonderful accounting team Hybrid work schedule Employees have said things like: "supportive leadership and management team", "promote...

  • Financial Analyst IL

    1 month ago

    rosemont, United States Creative Financial Staffing Full time

    Senior Financial Analyst Overview of the company: Our client is an healthcare company They are a growing firm and continuing to bring on new talent to build their staff! The VP of Finance is looking for a SFA to join their wonderful accounting team Hybrid work schedule Employees have said things like: "supportive leadership and management team", "promote...

  • FP&A Business Insights Analyst

    7 days ago

    Rosemont, California, United States Brilliant Financial Search - IL Full time

    **Job Summary:**We are seeking a skilled FP&A Business Insights Analyst to join our team at Brilliant Financial Search - IL. As an FP&A Business Insights Analyst, you will play a key role in delivering actionable insights through analysis of actuals, forecasts, operating plans, and management reports.This position is integral to collaborating with...

  • Azure Application Developer

    4 weeks ago

    Rosemont, United States Planet Technology USA Full time

    W2/1099/Self Inc only - no 3rd party/sub-contractors pleaseDuration - 6+ monthsLocation - Des Plaines, IL - 2-3 days onsiteJob DetailsDesign, deploy, and maintain cloud-based scalable application in Azure infrastructure.Leverage serverless computing and microservices architecture.Develop both frontend development, backend integration and hosting...

  • Financial Planning Analyst

    4 weeks ago

    Rosemont, California, United States Wintrust Financial Full time

    About Wintrust Financial">Wintrust Financial is a leading financial holding company with approximately $62 billion in assets, headquartered in the greater Chicago area. We operate more than 200 retail banking locations through 16 community bank subsidiaries, serving customers in various market areas. Our unique business model, powered by talented colleagues,...

  • Treasury Analyst

    10 hours ago

    Rosemont, United States Regal Rexnord Corp Full time

    Seeking a highly motivated Treasury Analyst that will serve as a key member of the Global Treasury Team. The key role of the Analyst will be to support the Corporate Treasury function and help drive the evolution of our organization and driving the team's data analytics and process enhancement initiatives. Reporting to the Senior Treasury Manager, the...

  • Incident Analyst

    2 months ago

    Rosemont, United States Insight Global Full time

    Job Title: Incident Management AnalystShift/Location: 3 days on site / 2 out of the office (Monday - Weds on site; need flexibility because this may change by the end of the year) Some on-call work needed (remotely) as wellRosemont, ILDuration: 6 month contract to Permanent HireContract Rate: $42.25/hourSalary upon conversion: $85-90K/yearRequired Skills and...

  • Financial Analyst

    15 hours ago

    Rosemont, United States HARIBO of America Full time

    Reporting to the Senior Manager FP&A, the Financial Analyst – FP&A will deliver valued information via actual, forecast, operating plan, and management reporting. This is an integral role in collaborating closely with numerous cross-functional teams to analyze and impact business results, support the business performance presentation to upper management,...

  • Digital Transformation Analyst

    5 days ago

    Rosemont, California, United States US Foods Full time

    Job OverviewThe Sr IT Strategy Analyst will assist in planning and implementing major strategies, transformations, and initiatives at the IT Org level. This role requires a balance of strategic thought leadership, proposal and implementation plan development, support with implementing strategic initiatives and/or transformations, and effective communication...

  • Incident Analyst

    24 hours ago

    Rosemont, United States Opusing LLC Full time

    Title : Incident AnalystLocation : Rosemont IL 60018 (Hybrid; will be working remotely every 2 week in a month (On-Call))Duration : 5+ Months ContractShift : 08:00 am – 04:30 pmPay Range : $50.00/hr. on W2(Hybrid; will be working remotely every 2 week in a month On-Call)Job DescriptionThe Incident Analyst will be responsible for driving service excellence...

  • Incident Analyst

    17 hours ago

    Rosemont, United States Opusing LLC Full time

    Title : Incident AnalystLocation : Rosemont IL 60018 (Hybrid; will be working remotely every 2 week in a month (On-Call))Duration : 5+ Months ContractShift : 08:00 am – 04:30 pmPay Range : $50.00/hr. on W2(Hybrid; will be working remotely every 2 week in a month On-Call)Job DescriptionThe Incident Analyst will be responsible for driving service excellence...

  • Senior Accounting Analyst.

    10 hours ago

    Rosemont, United States International Staff Consulting Full time

    Our company is a worldwide brand, and an innovator in consumer retail products. We offer world class benefits, a suburb quality of life, and an excellent career growth path. We are Looking for a Sr. Financial Accounting Analyst who will specialize and assist in the implementation and upkeep with SAP S4 Hana, work with AI, B2C and Fraud Control. Someone who...

  • Senior Accounting Analyst.

    10 hours ago

    Rosemont, United States Crescent City Recruitment Group Full time

    Our company is a worldwide brand, and an innovator in consumer retail products. We offer world class benefits, a suburb quality of life, and an excellent career growth path. We are Looking for a Sr. Financial Accounting Analyst who will specialize and assist in the implementation and upkeep with SAP S4 Hana, work with AI, B2C and Fraud Control. Someone who...

  • Business Intelligence Analyst

    2 weeks ago

    Rosemont, California, United States Wintrust Financial Full time

    Job Title: Business Intelligence AnalystWe are seeking a highly motivated and creative Data Scientist to join our Wintrust Internal Audit Data Analytics team. This position reports to the Data Science Manager and works closely with audit team members, internal audit clients, risk management, and compliance functions within the organization.**Key...

  • SCIS Data Analyst

    1 month ago

    Rosemont, United States Martin-Brower Full time

    Position Summary: The SCIS Data Analyst will design and develop Global Analytics solutions to support the strategic product and service offerings. In addition, this role will provide ongoing maintenance and support of Global Analytics solutions. This role reports to the Manager, Global Reporting and Analytics and will support various markets. Position...

  • BI Engineer/Analyst

    2 weeks ago

    Rosemont, United States Diverse Lynx Full time

    Role: BI Engineer/Analyst Location: Rosemont, IL(Onsite) Duration: Contract/FTE NOTE: Main emphasis is on SSAS Tabuler cube, candidate must have minimum of 2/3 real life SSAS cube implementation experience and he/she has to articulate those experience well. Candidate must be at 4/5 minimum. Next emphasis would be PowerBI in an advanced level like DAX, Power...