Director of Client Services

3 weeks ago

Santa Clara, United States Vibe Talent Full time

Director of Delivery and Client Services: Hi-Tech (Digital Transformation | Cloud Consulting)Location: San Francisco Bay Area (Hybrid)About the OpportunityVibe Talent has been exclusively retained by a rapidly growing, cloud-focused technology consulting organization to hire a Director of Client Services to serves as it's Client lead for Delivery and Expansion in the Bay Area. This is a high-impact leadership role responsible for overseeing enterprise client relationships, leading digital transformation initiatives, and ensuring successful delivery across multi work-stream programs in the Hi-Tech arena.This role is ideal for someone who thrives at the intersection of consulting, cloud technology, digital modernization, and executive client management. You’ll shape strategy, influence outcomes, and lead teams delivering innovative transformation programs for large, tech-forward organizations.What You’ll Do:Serve as the executive partner to enterprise clients, ensuring long-term success and program delivery excellenceLead complex digital transformation, cloud modernization, and engineering-driven initiativesManage cross-functional consulting and technical teams across multiple workstreamsDrive account expansion opportunities, including new initiatives, upsell, and strategic program growthOwn client satisfaction, delivery quality, and overall engagement health metricsCollaborate with senior leadership on service strategy, delivery frameworks, and continuous improvementRepresent the organization as a trusted advisor in technical and business transformation discussionsWhat We’re Looking For:8+ years in technology consulting, digital transformation leadership, or cloud consulting delivery leading complex work-streams while growing client relationships through outcome based consultingProven success leading enterprise-scale transformation programs (cloud, software modernization, engineering, data, or platform initiatives)Strong background working within consulting firms, cloud consultancies, or high-growth professional services environmentsExperience overseeing multi-workstream project teams and delivering high-impact technology programsExceptional communication and executive stakeholder management skillsAbility to translate technical concepts into business value and strategic outcomesBased in the San Francisco Bay Area or able to operate locally in a hybrid capacityWhy This Role Is CompellingHigh autonomy and ownership over enterprise-scale client programsOpportunity to shape delivery strategy within a modern, cloud-native consulting environment with the most prestigious of client basesWork directly with senior leadership on innovation, client strategy, and service evolutionRapidly growing organization with a strong culture of excellence, transformation, and outcome-driven consulting

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