Site Reliability Engineer

2 months ago

Plano, United States Tech Mahindra Full time

Sr Site Reliability Engineer with expertise in AWS Cloud Engineering, 5G RAN Engineering, Network Design and Engineering, 5G Core Engineering. As an integral part of the Site Reliability and Observability Engineering team, you will be responsible for understanding how the network, applications, tools, and processes relate together that enables the Network Operations Center (NOC) to quickly resolve network events. You will focus on increasing the network and service availability through automation, tools, and processes in your given area of expertise. You are just as comfortable designing, implementing, and troubleshooting technical issues escalated from Tier 1 and Tier 2 in the NOC as you are designing automation and orchestration solutions. As new or enhancements to tools, products, and services are introduced into the 5G Network, you will work closely with product owners to quickly understand and identify the benefits/drawbacks or use-case for the NOC; then work to integrate and operationalize that product/tool into the NOC Support teams.


In this role, you will:

  • Drive solid system architecture and guide and mentor well-disciplined code development practices (i.e. Repository procedures for proper code check-out/in);
  • Manage Safe feature branching strategies and versioning control;
  • Develop proper work-flow for team code review and deliver well vetted and tested products.
  • Will oversee/author application testing procedures; SW deployment packaging and release coordination with customers; Monitoring of infrastructure, in/outbound processes, web services, application health;
  • Implement feature tracking, bug fixes.
  • Define standards that produce enterprise quality software that is robust, scalable, and maintainable for the entire lifecycle of the project and business.
  • Develop and maintain a catalog of reliability scripts, tools, and libraries that can be leveraged for common instrumentation, automation, and operational needs
  • Monitoring and analyze network performance, providing automation and orchestration insight for identifying or mitigating network and service-related events
  • Analyze data to diagnose and identify root causes for network-specific events within our Domain-of-Responsibility
  • Act as a Tier 3 escalation for issues from Tier 1 or Tier 2 related to our observability platform
  • Collaborate with Vendors and internal technical teams to understand and incorporate technical solutions.
  • Define and implement strategies for network automation to improve operational efficiencies
  • Manage a (CI/CD) pipeline for network development and testing
  • Participate in the documentation of application/network flows for various support needs
  • Provide technical guidance, training and mentorship to members of the NOC & engineering teams we support with our platforms
  • Develop and improve instrumentation for monitoring and logging the health and availability of services
  • Participate in Major Incident bridges that involve multiple teams/participants and the resulting formal RCA reports.


The Skills and Experience You Bring to Dish Wireless:

Sr Site Reliability Engineer leads the solution to any problem or issue with an automation-first mindset, utilizing a crawl/walk/run approach towards implementation.

Requirements for the position (Must Haves)

  • Bachelor’s Degree in Computer Science, IT-related field, or equivalent experience
  • Require at least 3+ years of scripting experience in Python, Javascript,
  • 3+ years of event-driven engineering with a strong preference for candidates with experience in AIOps using AI/ML platforms/tools
  • 3+ years Experience utilizing Source Code Management, CI/CD tools, and Automation tools such as Git/Gitlab, Terraform, Ansible, Chef, Puppet, Jenkins
  • 3+ years Experience building CI/CD pipelines, version control, and system testing with Gitlab and Jenkins.
  • 3+ Years Experience OS level containerization virtualization/techniques using Docker, WindRiver, VMware, Kubernetes and Rancher for microservices deployment.
  • 3+ Years Experience Familiar with cloud platforms such as AWS, Azure, and GCP
  • 5+ years of technical, hands-on experience in one or more of the following areas: AWS Cloud Engineering, 5G ORAN, 5G Core, and/or Data and Transport Engineering
  • A passion for taking ownership of your work and delivering results
  • Habitual code branching, versioning, feature lifecycle management, testing, packaging and deployments
  • Voracious need to document code and catalog data transformations
  • Willingness to learn and teach complex technologies
  • Excellent communication skills, and a team player


Preferred complementary skills for the Job

  • 5+ years of experience using one or more platforms, such as DataDog, Grafana, ServiceNow, Solarwinds, Cisco Vitria/Matrix, Innoeye, Atlassian Stack: (Crucible, Bitbucket, JIRA, Confluence)
  • Experience gaining insight from log files with LOKI, ElasticSearch, Prometheus, and Grafana.
  • Experience implementing systems tracing with services such as Tempo, Jaeger, Opentracing etc.
  • Intermediate understanding of utilizing RestAPIs, Apache Spark, Kafka

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