Field Service Technician

3 months ago

Milwaukee, United States Eastman Kodak Company Full time

The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites as well as diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services, training and configurations that will improve product performance. The position will service the Milwaukee, Wisconsin area.


**This is a hardware maintenance and repair-focused role, NOT IT/software. It will focus on Web Fed, High-Speed Inkjet Print Presses.**


Job Duties:

• Conduct on-site customer visits:

• Perform system installation, maintenance, and ongoing support of equipment.

• Provides operator training and ongoing support for customers.

• Ensure timely completion of service reports, expense reports and weekly time reports.

• Track preventive maintenance and upgrade requirements for assigned territory/customer.

• Acts as customer liaison to resolve customer issues.

• Inform management of issues affecting personal/product performance, job duties and SOP while offering suggested improvements and innovation to enhance our service engagements.

• Drive revenue growth initiative as assigned by management.

• Builds and fosters strong relationships with sales partners and customers.

• Educates customers on the latest corporate initiatives and products.

• Maintains company assets in accordance with company guidelines.


Skills, Abilities and Competencies:

• Ability to learn, retain and apply new technologies, complex products, and technical/industrial subjects.

• A working knowledge of PC operating systems and software applications and a basic understanding of networking fundamentals.

• Demonstrated ability to diagnose, repair and solve system/equipment issues.

• Advanced analytical and problem-solving skills.

• Knowledge and application of electronics and strong electromechanical skills.

• Makes sound business decisions and manages/controls personal business expenses.

• Ability to market service and promote new business opportunities.

• Effective use of business tools.

• Capable of working independently without direct supervision.

• Readiness to accept and adapt quickly to change.

• Excellent communication and listening skills.

• Exceptional interpersonal skills including patience, courtesy, tact, and discretion.

• Ability to work in a stressful environment while maintaining and promoting a calm engagement with customers.

• Ability to work as part of a team.

• High degree of self-motivation.

• Exhibits Kodak Core Values.

• Planning, organizational, and administrative abilities.

• Motivated to continuous self-improvement.

• Ability to effectively manage multiple tasks.


Education and Experience:

A+ Certification or equivalent experience servicing PC hardware and software.

• Associates Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience.

• Three or more years related field service experience.

• Previous experience servicing similar equipment.

• Previous experience managing a territory.

• Experience in the Graphic Arts industry would be an asset.

• Knowledge of Electro-photography / Digital Printing.

• Basic understanding of Color Theory.

• Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.


Work Environment:

• Availability for on-call, after hours support, or work different shifts based on company and/or customer need. This may include nights, weekends, and holidays. The individual may also be required to take calls outside of their assigned territory or District.

• Must be willing to travel (possibly internationally) for short- and long-term assignments, as required.

• Must have and maintain a valid driver’s license, passport, and other designated information.


EOE Policy Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

  • Field Service Technician

    1 month ago

    Milwaukee, United States NCR Atleos Full time $40,800 - $59,200

    Title: Field Service Technician IILocation: Milwaukee WIPosition SummaryAre you a Field Technician? Field Engineer? Service Technician? Or do you want to become a member of this field?  Are you tech savvy with mechanical aptitude who feels their skills are transferrable? Can you help us to provide best in class service?  Do you want to work with some of...

  • Commercial Field Service Technician

    6 days ago

    Milwaukee, Wisconsin, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    Job SummaryWe are searching for a skilled Field Service Technician to join our team and provide expert maintenance and repair services to our clients in the Milwaukee, WI area.The ideal candidate will have a strong background in commercial maintenance and repair, with experience in plumbing, electrical, drywalling, carpentry, and flooring.As a Field Service...

  • Field Service Technician

    5 days ago

    Milwaukee, Wisconsin, United States Swift Placement & Consulting Full time

    Job OverviewWe are seeking skilled Field Service Technicians to join our team in various locations across the United States. This is a high-priority position, and we are offering a competitive salary of $75,000 - $120,000 per year.The ideal candidate will have 100% domestic travel experience and be comfortable working from home and traveling to clients...

  • Field Service Technician

    6 days ago

    Milwaukee, Wisconsin, United States Novatech Full time

    We are looking for a highly skilled Field Service Technician - Print Equipment to support our clients in the greater Milwaukee, WI area. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing printing equipment at client sites.The estimated salary for this position is around $55,000-$70,000 per year, depending on...

  • Field Service Equipment Technician

    4 days ago

    Milwaukee, Wisconsin, United States Novatech Full time

    About the RoleWe are seeking an experienced Field Service Technician to join our team at Novatech. As a key member of our team, you will be responsible for providing technical diagnostics and repair services to existing client accounts.The ideal candidate will have a minimum of 2 years' hands-on experience servicing copiers, experience working on Canon,...

  • Field Operations Technician

    1 week ago

    Milwaukee, Wisconsin, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    We are seeking a Field Operations Technician to join our team at American Repair Maintenance LLC. This role offers a competitive hourly base pay rate between $23.00 to $30.00 per hour, with opportunities for career growth and development in a stable and fast-growing company.The successful candidate will have 5+ years of experience in commercial maintenance,...

  • Senior Field Service Technician

    4 weeks ago

    Milwaukee, Wisconsin, United States Esko Full time

    OverviewEsko is a market and technology leader in the Flexo printing market, providing innovative solutions to help our customers succeed. As a Senior Field Service Technician, you will be a key member of our team, responsible for delivering exceptional service and support to our customers in the USA.CompensationThe estimated salary for this role is $32.50 -...

  • Field Service Technician

    2 months ago

    milwaukee, United States Eastman Kodak Company Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites as well as diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services, training...

  • Field Service Technician

    2 months ago

    milwaukee, United States Eastman Kodak Company Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites as well as diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services, training...

  • Field Service Technician

    2 months ago

    Milwaukee, United States Jobot Full time

    Strong Field Service Tech Needed in WI!!!This Jobot Job is hosted by: Andrew AtchisonAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $32 - $37 per hourA bit about us:A prominent global entity in Industrial Solutions has established a significant presence for over five decades, crafting robust equipment to...

  • Field Service Technician

    2 months ago

    Milwaukee, United States Jobot Full time

    Strong Field Service Tech Needed in WI!!!This Jobot Job is hosted by: Andrew AtchisonAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $32 - $37 per hourA bit about us:A prominent global entity in Industrial Solutions has established a significant presence for over five decades, crafting robust equipment to...

  • Field Service Technician

    2 weeks ago

    Milwaukee, United States Jobot Full time

    Strong Field Service Tech Needed in WI!!!This Jobot Job is hosted by: Andrew AtchisonAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $32 - $37 per hourA bit about us:A prominent global entity in Industrial Solutions has established a significant presence for over five decades, crafting robust equipment to...

  • Field Operations Technician

    3 days ago

    Milwaukee, Wisconsin, United States Esko Full time

    Esko is seeking a skilled Field Operations Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing production equipment across the USA.This is a great opportunity to work with leading-edge technology and develop your skills in a dynamic and fast-paced environment. You will have full responsibility for...

  • IT Field Services Expert

    6 days ago

    Milwaukee, Wisconsin, United States F2Onsite Full time

    Onsite Hardware Technician Job DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. Our focus is on hardware: desktops, laptops, servers, printers, POS systems, and LCDs.We have a competitive salary of $70,000 - $90,000 per year, depending on experience and...

  • Field Services Technician

    1 month ago

    Milwaukee, United States Johnson Controls Full time

    Johnson Controls - 5757 N Green Bay Ave [Installation Technician] As a Field Services Technician at Johnson Controls, you'll: Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites; Keep track of service calls via computer; Maintain an accurate parts inventory at levels that insure a first-time fix;...

  • Field Service Engineer

    1 month ago

    Milwaukee, United States International Search Partners Full time

    Summary: Under the direction of the Service Coordinator, the Field Service Technician travels to customer sites to install, start up, troubleshoot, or repair industrial ovens. When not on customer service visits, the Field Service Technician will perform various job functions within the facilities. Essential Duties and Responsibilities This list of duties...

  • Service Technician Specialist

    3 days ago

    Milwaukee, Wisconsin, United States Hobart Service Full time

    Job Summary: We are seeking a skilled Service Technician to join our team at Hobart Service, an Illinois Tool Works Company. As a key member of our team, you will be responsible for providing high-quality service solutions to our customers across the nation. This role offers a unique opportunity to work with a variety of commercial food equipment, including...

  • Technical Field Services Professional

    1 week ago

    Milwaukee, Wisconsin, United States Jobot Full time

    Electrical Systems Support Specialist NeededJobot is seeking a skilled Field Service Technician to join our team. As a key member of our technical support team, you will provide expert technical guidance and support to our customers, ensuring seamless operation of our electrical systems. This is a unique opportunity to work with a prominent global entity in...

  • Field Service Tech WI

    4 weeks ago

    milwaukee, United States Nesco Resource Full time

    Join our dynamic team where innovation meets expertise! We are on the lookout for a highly skilled technician with a passion for installing, troubleshooting, servicing, and maintaining cutting-edge solar-powered and AC-powered safety systems. If you have strong problem-solving skills, especially in diagnosing electrical, mechanical, wireless, and computer...

  • Printer Service Technician

    4 days ago

    Milwaukee, Wisconsin, United States Novatech Full time

    As a Field Service Technician at Novatech, you will be responsible for providing technical diagnostics and repair to existing client accounts. You will perform preventative maintenance and repair services on office equipment, maintaining a rapport with clients by examining complaints and suggesting viable solutions. This role requires excellent ongoing...