Sales Support Specialist

Job Title: Sales Support Specialist

Location: Walkersville, MD - 21793

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid (Candidates must be local to Walkersville to work in the office 2 times per month)

Pay Rate: $20 to $26/hr

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. Our client stands as a prominent figure in the biotechnology sector, merging technological acumen with top-tier manufacturing, scientific proficiency, and operational excellence. They aid their clientele in introducing novel and effective medicines to combat diverse diseases. Their specialization spans pharmaceutical ingredients, Bioscience, Biopharmaceuticals, Custom manufacturing, Biotechnology, Life science ingredients, Nutrition, Microbial Control, Agriculture, Materials Science, Personal Care, as well as cell and gene therapy.

Description:

• Sales Support Specialists are responsible for providing support to the Sales Team and customers during the sales process, generally in real-time.
• They give all customers a positive brand experience. Maintaining customer satisfaction is their primary goal.

Key Responsibilities

• Manage all Pre-Sale Inbound administrative tasks for Transactional accounts within a specified timeline, by directing the customer to the website for self-support; including but not limited to order status, pricing, availability, and price quotes.
• Triage, communicate, and close requests for all Technical and Product related inquiries.
• Respond to the customer for reserves and sample requests as well as additional requirements that are outside the scope of self-support.
• Including, but not limited to: the creation and modification of Opportunities and Sales Agreements for Transactional customers.
• Research and interpret customer requests including but not limited to; order status, pricing, invoice copies, product availability, donor details, tracking information, and other inquiries related to the order.
• Set up, edit, authorize, and manage reserve inventory requests in the pre and post-sale set-up; including on-hold, delivered & not transferred, standing, and back-order, per standard procedures. Interpret availability data for material using Power BI Dashboard.
• Assist Customer with Credit Application Request/Form Instructions as needed.
• Work directly with customers, sales, and internal stakeholders to meet customer expectations.
• Provide website registration support to new and existing users while proactively pushing customers to digital platforms.
• Engage internal stakeholders and external customers in a positive professional, friendly, and helpful working relationship.
• Communicate with customers and internal stakeholders most positively and professionally and determine appropriate follow-up; i.e.; extended backorders, customer notifications, complaints, etc.
• Ensure all vendor or customer information is current; i.e.; vendor forms, supplier questionnaires, bank letters, and W-9 requests.
• Route all relevant vendor or customer requests to appropriate departments.
• Verify and ensure necessary quote details are accurate before the final release of sales agreements to customers.
• Complete Cornerstone and iComply assignments within the designated time.
• Conduct Account Maintenance tasks; Master Data requests, Account Segmentation, and MSDS requests as required.
• Implementation and maintenance of standard price lists in SAP/ERP/SFDC systems.
• Ensure proper pricing and cost information is reflected on orders and sales agreements administered by Sales and Sales Support.
• Assist in discrepancies brought to attention; applying or directing corrective action into the appropriate system of record.
• Perform other duties as assigned.

Requirements:

• Prior hands-on experience with SAP
• Strong experience in setting-up, editing, authorizing and managing reserve inventory requests in the pre and post-sale set-up
• Hands-on experience with MS Suite
• Excel - Extract Data, Formatting spreadsheets, V-Lookup, Pivot Tables
• PowerPoint – Create and design presentations
• Outlook – Navigation, Manage contacts and tasks, Calendar invites
• Customer Focused
• Accountability / Stand Alone
• Critical Thinking / Problem Solving
• Drive for Results / Action Oriented
• Strong Interpersonal and Communication Skills
• Collaborative / Team-Player
• Business Acumen
• Set / Manage Priorities
• Professional

TekWissen® Group is an equal-opportunity employer supporting workforce diversity.