Information Technology Support Technician
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Position Overview:
We are seeking a skilled IT Support Technician to join our team. The ideal candidate will have extensive experience in providing technical support to end-users, with a strong focus on troubleshooting hardware, software, and network issues. Proficiency in Microsoft Intune and Windows 10 administration is required.
Responsibilities:
- Provide technical support to end-users via phone, email, or in person.
- Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and other devices.
- Install, configure, and maintain Windows 10 operating systems and applications.
- Manage and support Microsoft Intune for device management, including configuration, deployment, and troubleshooting.
- Perform system updates, patches, and upgrades to ensure security and functionality.
- Collaborate with other IT team members to resolve complex technical issues.
- Document support activities, solutions, and procedures for future reference.
- Assist in the setup and configuration of new hardware and software.
- Provide training and guidance to end-users on IT-related topics and best practices.
- Maintain an up-to-date inventory of hardware, software, and licenses.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Proven experience as an IT Support Technician or similar role.
- In-depth knowledge of Microsoft Intune for device management.
- Proficiency in administering Windows 10 operating systems and applications.
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Active Directory, Group Policy, and network protocols.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- Attention to detail and the ability to prioritize tasks effectively.
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