• IT Tech Ops team needs onsite Lab Support Specialists. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when working on larger projects.

Scope of Services

• Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues.
• Understanding of the business processes and all applicable procedures, including in-depth knowledge of GxP operations as it relates to the FDA’s CFR 21 Part 11 requirements and Good Documentation Practices (GDP)
• Windows Desktop OS support tasks (Win 7 – Win 11) Including the setup of new systems, installation and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment,
• Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems
• Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel
• Troubleshooting and replacement of hardware component and systems and system imaging software
• AD account management and network connectivity requirements