Optician

Job Title: Customer Service Specialist

Pay Rate: $16/hr. to 18/hr. on W2

Work hours: (9 AM to 5:30 PM EST)

Location: Norcross, GA

***MUST HAVE PREVIOUS OPTICAL EXPERIENCE*****

Position Summary

• The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets.
• Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment.
• Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries.
• Supervision ranges from close to general.

Essential Duties

• Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
• Prioritize and problem solve customer issues and concerns.

Other Duties

• Manage customer late lists, moving late jobs through the lab and communicating with customers.
• Perform other duties within the customer service department or other areas as assigned.
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.