Sr. Developer

2 weeks ago

Okemos, United States GDI Infotech Full time

Senior Application Developer

Okemos- Hybrid- 2 days in office


The priority of this position is working with web services and integrating them with IVR applications.


Qualifying Criteria

  • Web Services and integrating with IVR applications.
  • Integrations
  • In-depth experience with implementation/development.
  • Genesys Cloud- working knowledge


The ideal candidate should have at least 5 years of experience in one or more of the following:

  • Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
  • Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
  • Knowledge of PBX architecture, telecommunication network services, and contact center systems.
  • Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
  • Strong understanding of contact center operation, including key metrics and workforce management needs
  • As well as experience with management and development of speech recognition systems and grammars
  • Working Knowledge of Genesys Cloud is a plus.

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