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Information Technology Project Manager

2 months ago

Cleveland, United States Electronic Merchant Systems Full time

Electronic Merchant Systems (EMS) is a leading provider of payment processing and merchant services. Since 1988, EMS has been helping business owners realize their full potential and grow their financial well-being. We’re headquartered in beautiful Cleveland, Ohio, with offices and agents coast to coast serving tens of thousands of retail, internet, and start-up businesses. No matter where you are, EMS is never far away.

EMS’ mission is to be the industry-leading merchant services provider that empowers merchants to increase their financial well-being. Our innovative suite of business solutions, high-quality service, and professional, dedicated employees are the driving force behind the success of this mission.


General Function: 

This position demands a unique blend of business and technical savvy, technical POS experience and relationship management skills. The ideal candidate will be responsible for developing, prioritizing, and managing projects designed to increase company scalability and efficiencies. The five main roles of the project manager include project planning, resource management, risk management, communication management and quality management. 


Duties and Responsibilities: 

  • Setting and managing client expectations
  • Developing a detailed project plan
  • Defining the scope of a project including cost involved
  • Understanding a projects risk
  • Assigning appropriate resources
  • Managing  work-flows to complete projects on time and within budget
  • Evaluate and prioritize multiple projects
  • Creating long- and short-term plans, aligning with corporate goals
  • Prioritizing projects to meet corporate goals
  • Ability to set targets for milestones, track progress and adhering to deadlines
  • Delegating tasks on the project to employees best positioned to complete them
  • Making effective decisions when presented with multiple options for how to progress with the project
  • Using project management tools to track project performance and schedule adherence
  • Organizing meetings to discuss project goals and progress
  • Serving as a point of contact for teams when multiple departments are assigned to the same project to ensure team actions remain in synergy
  • Communicating with executives to keep the project aligned with their goals
  • Performing quality control on the project throughout development to maintain the standards expected
  • Adjusting schedules and targets on the project as needs or financing for the project change


Skills and Experience: 


  • Proven track record of establishing and meet deadlines
  • Clear communication skills to guide project teams and coordinate with vendors and management
  • Being able to solve problems
  • Strong interpersonal skills, ability to build consensus on projects.
  • Ensuring project meets the criteria of the client
  • Ability to make decision in a fast paced environment
  • Strong problem solving skills
  • Organizational and time management skills to keep teams and projects on schedule
  • Having analytical, computer and math skills