Service Manager or Engineer

4 weeks ago

Austin, United States ISEE Career Solutions, Inc. Full time

Company Overview


The Company is a renowned global manufacturer and supplier of electrical equipment and products, aims to solidify its brand presence in the North American market.


Position Overview


The Service Manager will be responsible for reception of service calls/claims from customers both online and on-site and management of local Service partners. The Service Manager or Engineer will manage inventories for service parts, provide technical consultation for the customer’s and to communicate with HQ teams to address all service related issues, and manager/build databases for the services. The Service Manager or Engineer will provide engineering support for products and applications to sales channel personnel and key accounts. May also develop and/or deliver technical training to customers, distributors and LS personnel on relevant products.


Responsibilities


  • Build and expand Local Service network and procedures for the company.
  • Deal with customer’s service requirements.
  • Build and manage big databases for service.
  • Receipt service call for customers' claims both online and on-site.
  • Manage Local Service partners and communicate with HQ department.
  • Manage inventory for the service materials.
  • Provide online and on-site application engineering and product consulting.
  • Establish Service process and Service network for the company.
  • Develop global Service specialists (requires technology and communication skills).
  • Foster experts in Global SVC (Technology + Communication). • Provide technical phone and email support.
  • Serve as one of the primary technical resources for all inquiries. Assist with product selection, cross referencing, etc.
  • Provide feedback on factory documentation for the purpose of continuous improvement.
  • Develop technical/application notes where applicable, detailing start-up procedures of new products.
  • Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units. Products include Transformers, Switchgears, Circuit breakers, Swathes and Electrical products.
  • Provide technical product training to customers.
  • Produce white papers and app notes for publication in industry media.
  • Deliver presentations to internal and external organizations or entities.
  • Assist marketing with creation of technically based marketing collateral (e.g., Youtube videos)
  • Perform other duties as assigned.


Requirements


  • Bachelor’s degree or higher, Electrical Engineering or equivalent experience preferred.
  • 3+ years’ experience with implementation of substation equipment installation/testing
  • Experience with Power Transmission/Distribution equipment such as Transformers, Switchgears/Switchboards, Circuit breakers, Swathes and Electrical products and etc.
  • Work experience in service for Electrical equipment and Power substations.
  • Experience in service and testing switchgears.
  • Experience in inspection and maintenance of Power substation
  • Electrical-related Certifications
  • Technical writing skills.
  • Project management skills.
  • Ability to operate effectively as part of a team.
  • Customer service and phone skills.
  • Professional, patient, positive, confident communication style and attitude.
  • Ability to write and perform technical product and solution training for groups.
  • Organization skills, i.e. for documents, demos, work area and time management.
  • Bilingual in English and Korean required

  • Field Service Engineer

    1 week ago

    Austin, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Field Service Engineer

    18 hours ago

    Austin, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Service Manager or Engineer

    3 weeks ago

    Austin, United States ISEE Career Solutions Inc Full time

    Company Overview The Company is a renowned global manufacturer and supplier of electrical equipment and products, aims to solidify its brand presence in the North American market. Position Overview The Service Manager will be responsible for reception of service calls/claims from customers both online and on-site and management of local Service partners....

  • Service Manager or Engineer

    1 day ago

    Austin, United States ISEE Career Solutions Inc Full time

    Company Overview The Company is a renowned global manufacturer and supplier of electrical equipment and products, aims to solidify its brand presence in the North American market. Position Overview The Service Manager will be responsible for reception of service calls/claims from customers both online and on-site and management of local Service partners....

  • Engineering Manager

    1 week ago

    Austin, United States Electric Power Engineers Full time

    We are designing the Grid of the future We are innovators by nature , for over 50 years, Electric Power Engineers, LLC (EPE) has partnered with power and energy clients across the globe to focus on complex engineering and grid modeling challenges. As an early leader in the renewables space, we continue to see significant opportunities to build a sustainable...

  • Senior Mobile Software Engineer

    2 days ago

    Austin, United States Super Service Full time

    About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is...

  • Senior Mobile Software Engineer

    2 days ago

    Austin, United States Super Service Full time

    About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is...

  • Field Service Engineer I, II, III, IV

    1 week ago

    Austin, United States Principal Service Solutions Full time

    Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.  Principal...

  • Field Service Engineer I, II, III, IV

    1 week ago

    Austin, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Field Service Engineer I, II, III, IV

    1 day ago

    Austin, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Field Service Engineer I, II, III, IV

    1 week ago

    Austin, United States Principal Service Solutions Full time

    Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world. Principal...

  • Field Service Engineer I, II, III, IV

    1 day ago

    Austin, United States Principal Service Solutions Full time

    Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world. Principal...

  • Engineering Manager

    1 month ago

    Austin, United States AffiniPay Full time

    **Hi, We're AffiniPay!** AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing...

  • Field Service Engineer I, II, III, IV

    6 days ago

    Austin, United States Principal Service Solutions Full time

    Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world. Principal...

  • Application Security Engineer

    6 days ago

    Austin, United States CORRIDOR Aviation Service Software Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...

  • Application Security Engineer

    1 week ago

    Austin, United States CORRIDOR Aviation Service Software Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...

  • Application Security Engineer

    1 week ago

    Austin, United States CORRIDOR Aviation Service Software Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...

  • Application Security Engineer

    9 hours ago

    Austin, United States CORRIDOR Aviation Service Software Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...

  • Application Security Engineer

    1 day ago

    Austin, United States CORRIDOR Aviation Service Software Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we...

  • Software Engineer

    1 week ago

    Austin, United States CORRIDOR Aviation Service Software Full time

    Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a SaaS plus model and we...