Director of Hospitality
3 weeks ago
Responsibilities Be aligned with and energized by Dr. Helms’ faith based social enterprise model to eliminate poverty one career at a time.Be an example in community to effectively represent all areas of Goodwill Middle GA & the CSRA.Ensure profitable performance of designated outlets through consistent revenue growth, efficient operational costs (labor, cost of goods, and other controllable) with year-over-year improvement.Foster internal and external partnerships with the business community, community organizations and the public that promote venues and services that generate profitable revenue.Ensure that Goodwill, Helms College, Edgars Hospitality Group model is effectively communicated to customers through employees to generate loyal philanthropic donors who support Goodwill’s life changing mission.In collaboration with Marketing, work to build brand awareness, engaging activities at The Pinnacle Club, Edgar’s Above Broad, and Edgars GrilleEnsure continued growth in Pinnacle Club members, membership satisfaction, and membership spending.Ensure exceeding customer expectation experience and make our venues the place to dine in our region.Collaborate with Helms College to make Edgars Hospitality Group venues a vibrant learning environment for Helms College students.Work with reports to hire, train, and retain all EHG staffing positions to proper levels to maintain standards within the established budget.Lead generation through sales cold calling and market research follow up for all EHG current and targeted business as well as other Goodwill areas of business.Increase sales footprint and market with expanded customer base in current region and penetrate targeted perimeter areas of business in surrounding feeder cities.Organically generate leads to increase business, revenues, and revenue capture per customer over previous same time (month over month, year over year).Coordinate effective weekly, monthly, quarterly sales targets, KPI’s, to ensure follow-up and revenue growth.Conduct weekly & monthly sales review and strategy meeting with EHG team to ensure timely and efficient response to customer.Work seamlessly with all Goodwill leadership to ensure the best customer experience Coordinate mission moments for all locations to ensure that all customers fully understand our mission and what makes our Middle GA & CSRA model unique.Coordinate and conduct venue tours at locations to secure large and/or newfound business.Create, complete, and review documents in detail such as: contracts, Banquet Event Orders (BEO’s), agreements, menus to ensure proper communication for flawless and accurate execution of requested business.Ensure proper and timely communication with all leads and customers throughout the customer life cycle.Conduct any administrative function necessary to support designated EHG facilities and for successful selling, closing, and execution of event.Work closely with all Goodwill departments (EHG, Marketing, Finance, Loss Prevention, Facilities, Retail, etc.) to ensure an effective coordination of operations and services to customers.Provide exceptional service to internal and external clients, functioning as a positive and contributing member of the Hospitality team.Perform other duties as assigned.
SupervisorVice President of Hospitality
Education and Experience Relevant College undergraduate degree preferred in: Culinary, Hospitality, Business, Sales, or related field.A minimum of combined 7 years in multi-property hospitality venues such as: restaurants, hotels, resorts, private clubs, catering required.Proficiency, skill, and aptitude to quickly learn various point-of-sale systems, industry software, Microsoft applications required.
Required Skills and Traits Expert and continued knowledge growth in Food, Beverage, Hospitality, Club Management, and customer service experience.Strong financial acumen, accounting practices, and knowledge of profit/loss managementStrong knowledge of club and hospitality marketing.Ability to positively lead teams throughout Goodwill within and outside your direct line of supervision.Energized team-oriented individual with magnetic attraction to Goodwill’s faith based “hand up” human and economic development mission.Fundamental respect, understanding, and sensitivity to the needs and acceptance of people with barriers to career advancement.Substantial experience with multitude of software, industry systems and strong aptitude to learn unknown quickly.Independent and critical thinker with strong attention to detail who regularly seeks innovative solutions to complex business issues.Flexible, with the ability to support customers and team as business dictates.Strong core values that align to company mission, vision, and values.Must communicate concisely both in writing and verbally with a wide variety of constituents.Ability to work in stationary position for extended periods of time up to 3+ hours and/or ability to work on feet for 3+ hours.Ability to lift a minimum of 10 pounds.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this job. It is not an all-inclusive list of duties and working conditions, etc., associated with this job. Deviation from regular duties may be necessary to accomplish a particular task or work project in other areas. Goodwill Industries of Middle Georgia and the CSRA reserves the right to waive position requirements at the discretion of the Company.
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