Learning Management Support Administrator
4 weeks ago
CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.
Position Overview
The Learning Management Support Administrator will focus on supporting the day-to-day support activities of the learning management system (LMS) and learning experience platform (LXP). As a key member of our team, you will play a crucial role in ensuring the smooth operation of systems to optimize employee training and development.
This role can be located at any CRH office in the Eastern Time Zone.
Key Responsibilities (Essential Duties and Functions)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Provide technical support and troubleshooting for users of Degreed LXP and the SAP SuccessFactors LMS
- Collaborate with the training and development team to administer training materials on digital platforms
- Ensure smooth communication and support relationship with the content providers
- Monitor system performance and address any issues or inefficiencies
- Conduct regular system audits to ensure data accuracy and compliance
- Assist in the integration of HRIS with the learning management platforms (including LXP)
- Stay updated on industry trends and best practices in learning management technology
- Assist in the implementation and configuration of SAP SuccessFactors and Degreed Learning Experience Platform (LXP) platforms
- Design, develop, and maintain proper end-user system support documentation
- Perform other duties as assigned
Qualifications
Education/Experience
- Bachelor’s degree in a related field or equivalent work experience
- Minimum of 1 year experience in systems support
- Experience in SAP SuccessFactors / Degreed LXP platforms or any other learning platform is preferred
Work Requirements
- 18 years in age or older
- Pass pre-employment drug screen and criminal background check
- Adherence to safety requirements and procedures as outlined in the Employee Handbook
- Potential travel around 5%
Knowledge/Skill Requirements
- Strong analytical, diagnostic, and troubleshooting skills
- Service oriented and client focused
- Excellent communicator; both verbal and written
- Ability to work in a demanding and fast-paced environment
- Ability to work well in collaborative team environment and as an individual contributor
- Excellent organizational skills with strong attention to detail
- Strong time management skills
- High standard of ethics, integrity, and trust
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest
CRH is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
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