Dispatch/Driver Manager

4 weeks ago

Bensalem, United States Indian River Transport Full time

As a leader in bulk liquid food grade tank carriers, Indian River Transport sets the tone for the rest of our industry. Every day we strive for excellence. Our team members are ambitious, intelligent, and motivated individuals who take pride in what they do.


We currently have an opportunity for a Dispatch/Driver Manager. You will serve as the driver's representative within Operations, manage driver performance in identified categories and be the primary communication link to drivers, and continuously work to achieve optimum driver and customer satisfaction.


Essential Duties and Responsibilities:

  • Primary source of communication with driver, including, but not limited to, load information, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information
  • Ensure that each driver has an adequate understanding of all details of customer requirements and company expectations
  • Responsible for effective management of an assigned fleet of tractors and drivers that will yield optimum performance including, but not limited to, the following categories:
  • On-time pickup and delivery performance
  • Out of route miles
  • Hours of service compliance
  • Driver availability
  • Accommodation of special routing needs
  • Cost control focus
  • Daily accounting of all assigned trucks and drivers and ensure the highest possible utilization
  • Lead and retain a designated fleet of regional drivers.
  • Establish a good working relationship with each driver.
  • Work with planning to obtain loads for their fleet and dispatches drivers.
  • Manage driver availability to maximize the productivity of their fleet.
  • Perform A.M. and P.M. checks and update ETA & PTA's on trucks and note daily.
  • Perform monthly driver reviews.
  • Manage driver performance and take proper disciplinary steps if necessary.
  • Know, support and enforce company policies.
  • Manage service levels of 98% for on time pickup and delivery.
  • Ensure payroll accuracy for assigned drivers.
  • All other duties and projects as assigned.


Abilities and skills:

  • AS400 Innovative knowledge preferred
  • Five years of driver management experience a plus
  • Strong oral and written communication
  • Organized and detail oriented
  • Ability to remain calm under pressure
  • Multitasking
  • Basic typing and Microsoft Office skills
  • Ability to lead others
  • Ability to solve problems
  • Ability to work in high pressure situations


Physical Requirements:

Ability to sit for extended periods of time. Requires reasonable manual dexterity.


Work Authorization/Security Clearance (if applicable): The company complies with the Immigration Reform and Control Act of 1986, United States Citizenship and Immigration Services (USCIS) by employing only U.S. citizens and non-citizens who are authorized to work in the United States.


EEO Statement: Indian River Transport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Indian River Transport complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

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