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Compute Operator

2 months ago

Los Angeles, United States Satwic Inc Full time

Responsibilities

• Answer Help Desk calls and provide excellent customer service to computer users.

• Assess first-level problem determination and provide resolution. Assign

work order tickets to the appropriate second-level support.

• Perform Enterprise Resource Planning (Oracle EBS) and other systems administrator

functions, including creating user accounts, granting appropriate access and

monitoring systems scheduled jobs.

• Troubleshooting system operations and monitoring disaster recovery backup system

as well as schedules.

• Inputting and retrieving data.

• Assist with processing IT equipment salvage.

• Perform related duties with internal customers and Information Technology staff.

Requirements

• Two to five years of working experience in roles such as Help Desk Computer

Operator, Data Entry Operator or IT Support Specialist;

• Experience and proficiency in the use and support of MS Office applications,

Windows OS, job scheduling software and other tools for remote support such as

Microsoft Remote Desktop, Dameware;

• Experience in using Help Desk Ticketing system i.e. Track-IT or ServiceNow

• Strong organizational and analytical skills including problem ownership and

root-cause analysis;

• Excellent customer service and verbal communication skills; and

• Ability to work well with a team and in a fast-paced environment;

Hours and Location

• Primary location is 425 S. Palos Verdes Blvd, San Pedro, CA 90731, with other

locations in San Pedro and Wilmington.

• Monday thru Friday, 8:00 am to 5:00 pm (40 hours per week)

• Mandatory work on-site