Assistant Quality Assurance Manager

2 months ago

Savannah, United States TRC Talent Solutions Full time

TRC is seeking an experienced Assistant Manager for a Quality Assurance Improvement Engineering role. This position is onsite in Savannah, GA and relocation assistance is available for all qualified candidates


Essential Duties and Responsibilities:

  • Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.
  • Monitor and analyze customer complaints and develop action plans to address identified issues.
  • Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery.
  • Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.
  • Develop and deliver training programs to educate employees on quality assurance processes and procedures.
  • Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.
  • Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.
  • Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.
  • As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues.
  • Visit dealerships to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer.
  • Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.
  • Checks the field’s TSB (technical service bulletin) and creates its own TSB once the field campaign is determined.

Qualifications & Preferences

Required:

  • Bachelor’s degree in Engineering or related field.
  • Minimum of 5 years of experience in quality assurance within the automotive industry.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Knowledge of automotive industry quality standards and regulations.
  • Proficient in MS office and other relevant software.

Preferred:

  • Experience leading related departments to carry out projects.

Travel Requirement

  • Domestic / International travel required.

Working Hours (Shift) Requirement

  • Employment opportunities ndawill be completed in multiple phases.
  • Shift assignment for this position may change to meet the business needs.
  • Any changes will be communicated to employees and according to accommodation; will be considered.

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