Field Service Technician

22 hours ago

Georgetown, United States Nippon Paint Automotive Americas, Inc. Full time

Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and a annual bonus incentive plan. Employees receive 11 paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team


Essential Duties:

  • Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing personnel via documented action register management and regular technical project meetings with customer base
  • Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
  • Obtains information regarding build data, inventory and usages to communicate with Supply Demand Planning representatives for effective inventory management.
  • Follow batch status in SAP and work with internal teams to meet customer supply and quality demands.
  • Responsible for implementing & tracking as necessary all value added activities at the customer that improve the production process and production process issues
  • Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
  • Monitor customer production runs and determine customers’ performance requirements within account
  • Contribute to developing customer application line correlations and assist Lansing group in formula optimization
  • Work with customer and NPAA’s Sales to solve pricing, credit, debit, and RGA issues
  • Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance).
  • Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality.
  • Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
  • Perform QC tests on NPAA materials on site regularly or as required by customer.
  • Recommend process and/or robot program changes for product performance improvement
  • Document customer line process to determine root cause and preventive action for problems & improvements
  • Coordinate sample submissions and production trials
  • Participate in facility continuous improvement activity programs
  • Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports).
  • Facilitate internal team meetings for action register and other project reviews

Required

  • Bachelor Degree and Minimum of 5 years of customer based technical experience in automotive paints or 10+ years or experience.
  • Computer and software skills
  • Communication skills (report writing and data interpretation)
  • Good organizational skills (data collection / graphing)
  • Interpersonal skills
  • Strong customer focus and relationship building skills
  • Good problem solving skills
  • Be able to work with 2 component coatings and isocyanates
  • Time management skills
  • Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use
  • Be able to lift 50 lbs


COMMUNICATION SKILLS

  • Strong communication and interpersonal skills
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure appropriate flow of information.
  • Ability to effectively present information and respond to inquiries, and/or complaints
  • Displays courtesy, tact and respect when dealing with others.


OTHER SKILLS AND ABILITIES

  • Maintains appropriate confidentiality
  • Ability to meet strict deadlines
  • Ability to manage multiple projects simultaneously to successful completion
  • Ability to work independently with minimal supervision
  • Promotes a harassment-free environment
  • Establishes and maintains effective working relationships; demonstrates a commitment to teamwork
  • Maintains a strong attention to detail
  • Highly developed computer skills in Excel, Word and other office programs
  • Manufacturing industry experience preferred
  • Ability to identify and define problems, collect and analyzes data, establish facts, and draw valid conclusions.
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work off shift hours in order to meet the needs of the business.

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