Senior Network Services Engineer

2 months ago

Trumbull, United States Kyber Security Full time

Kyber Security has been delivering full service technology solutions to businesses in the Northeastern US since 1985. We are laser focused on delivering enterprise grade cyber security solutions to the small to the medium sized business market “from a hacker’s point of view”. We have developed security solutions for SMBs which will protect their people, processes, infrastructure and organizational data from the multitude of cyber threats in the market. We are well positioned for significant growth in the coming years, and currently have an opening for a talented Senior Cloud Services Engineer.

Position Summary:

Kyber Security is seeking enthusiastic and motivated individuals to deliver projects and provide engineering support to our client community. Located in Trumbull, CT. This position is for a technology engineer to design, install and support the networks, applications, and users for our managed clients. An ideal candidate will have real world experience delivering network projects to businesses. The ability to both solve complex issues and implement solutions based on a business’s needs are critical. This is an opportunity for a rewarding career in the rapidly growing information technology industry.

Responsibilities:

Responsibilities in this position include, but are not limited to:

  • Scope, present and deliver successful client facing network projects
  • On Premise Infrastructure
  • Cloud Infrastructure
  • Implementations/Migrations to Microsoft 365 Intune, SharePoint, OneDrive, Teams, Autopilot
  • Mentor more junior engineers in advanced networking concepts
  • Provide escalated support to our internal engineers for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
  • Record and document work completed and in-progress
  • Travel to and from clients’ work sites with personal vehicle
  • After hours Escalation support rotation
  • Take ownership of issues and see them through to completion
  • Perform network management activities including but not limited to; Active Directory, Domain Name Server (DNS) services, and Virtual Private Networks (VPN), disk space allocation, wireless access privileges, network performance monitoring systems, system logs, etc.
  • Creating policies and procedures
  • Other duties as assigned

 

Qualifications and Skills:

The successful candidate will possess the following qualifications and skills:

  • Designs and supports somewhat complex networks using current technologies
  • Multiple servers
  • Multiple locations
  • Multiple server operating systems
  • Managed switching
  • Advanced firewall and security requirements

Experienced in ALL and certified in most aspects of their discipline such as:

  • Current Version Windows Server installation, administration and troubleshooting
  • Microsoft Active Directory (Trusts, Group Policy, Login Scripts, etc.)
  • Advanced Networking Concepts
  • Configuring, supporting, and troubleshooting SonicWALL firewalls
  • Supporting Cisco/HP layer 2/3 routing and network segmentation with VLANs and QoS
  • Microsoft 365 implementations, administration, migrations and troubleshooting including Intune, Autopilot, SharePoint, Teams, OneDrive
  • Information security best practices and administration
  • Corporate wireless setup, administration and troubleshooting
  • Hyper-V installation, administration and troubleshooting
  • Mac OS X
  • Dell and HP servers/desktops/laptops
  • Data backups and recovery solutions- Datto preferred

Troubleshoots issues with new and existing networks which require senior level involvement

Takes ownership and responsibility for all technology related issues within his/her purview

Employs skills and desire to mentor other engineers to help the team develop

Excellent interpersonal and customer service skills

Adept at communicating technology issues to customers at a business level they can understand

Maintains confidence of sales team in performing pre-sales consultations

Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work

Highly organized with strong ability to prioritize work and work autonomously

Excellent verbal and written communication skills

Great attention to detail and presentation

Results driven, highly efficient, energetic and highly motivated

Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity and initiative

Ability to help & build strong relationships with clients and co-workers

Always looking for ways to improve our solutions and service delivery

Has held other Cloud Network Service Engineer positions for at least 3 years

Has at least 8 years of experience supporting and implementing networks of all sizes

Bachelor's degree in Information Technology or related field experience


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