E-Commerce Operations Coordinator

2 months ago


Philadelphia, United States Wilson's Estate Jewelry Full time

Job Description

  • Assist head of operations with day-to-day customer service inquiries across multiple platforms, including phone calls, emails, and various messaging systems
  • Manage invoicing, packaging, and fulfillment of daily orders
  • Execute essential administrative tasks relating to quality control, website management, inventory management, receiving, and customer relations
  • Assist Store Manager with processing incoming inventory for Photography and Cataloging departments 
  • Maintain a fully stocked inventory of marketing and packaging materials 
  • Draft correspondences and other formal documents
  • Develop and implement organized filing systems
  • Maintain accuracy across multiple sales channels
  • Greet and assist onsite guests
  • Act as primary support for the Store Manager


Requirements

  • Strong oral and written communication skills by telephone, email, and in-person
  • Detail-oriented with the ability to oversee projects to completion and ability to manage various projects simultaneously 
  • Ability to skillfully adapt to evolving industry standards and work within a fast-paced environment 
  • Ability to prioritize tasks by urgency
  • Demonstrated experience in database management
  • Strong background in customer service 
  • Excellent organizational skills that exemplify accurate record keeping
  • Strong time management skills
  • Ability to be self-motivated and work independently
  • Experience in luxury retail is not required but is a bonus 


Preferred Experience

2-3 Years experience working in e-commerce

  • Familiarity with POS software
  • Experience managing digital store-front

1-3 Years experience working in customer service 

  • Ability to maintain customer-client relations
  • Ability to inform and communicate our products with customers 
  • Prompt responsiveness with customer communication via phone, chat, and e-mail


Job Details 

  • Salaried Full-Time position. 
  • Monday - Friday, 9:00 to 5:00 PM 
  • This position is not remote; one must be able to travel to the Philadelphia location 
  • Salary dependent on experience 
  • Must be dog friendly 


If interested, please email your resume, portfolio, and cover letter to carmen@wilsonsestatejewelry.com or info@wilsonsestatejewelry.com. Please do not call or show up at our showroom



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