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HR QA Tester

2 months ago

McLean, United States Dexian Full time

Company: Financial Services

Title: Workday Tester

Location: McLean, VA OR Richmond, VA

HYBRID work - Business hours

Hiring ASAP


As a Senior Workday Ops & Testing Specialist, you will be part of a smart, talented team responsible for partnering with the recruitment organization and our downstream HR partners to continuously improve our recruiter and candidate experience. The qualified candidate will be responsible for managing interactions in multiple internal and external mailboxes, performing system admin support, Workday system testing and troubleshooting for Global Expansion efforts, assisting with recruiting education and development of user-friendly training materials.


Responsibilities:

  • Utilize our Workday test environments to perform User Acceptance Testing and troubleshoot Workday Recruiting system issues
  • Create and maintain job aids to assist recruiters with system steps and procedural guidance
  • Participate as a team member in agile pod work to enhance the Workday Recruiting experience
  • Monitoring email inquiries sent to the careers and/or recruiting accommodations mailboxes using salesforce
  • Provide accurate, complete, and timely responses on a variety of inquiries
  • Perform audits and assist with team projects
  • Engage with recruiters, candidates, hiring managers or HR partner groups to resolve system issues and coach on appropriate steps/procedures
  • Build and maintain relationships with internal clients
  • Leverage appropriate communication channels that influence and achieve intended outcomes
  • Exhibit a high level of personal ownership, confidentiality, and flexibility
  • Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency


We are looking for individuals who excel in a collaborative team environment, have strong verbal and written communication skills, able to manage multiple priorities, can proactively identify and solve problems, and possess the ability to adapt to change quickly.


Basic Qualifications:

  • At least 2 year of recruiting or HR operations experience
  • Experience with Workday testing
  • At least 2 year of customer service experience within a corporate environment
  • Proficiency with Google Suite
  • Demonstrated customer service skills, attention to detail and decision-making skills
  • Excellent written and verbal communication skills



Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status