Operations Manager

4 months ago

Memphis, United States W.M. Barr & Company, Inc. Full time

Position Purpose:

The Operations Manager is responsible for overseeing and optimizing manufacturing processes to ensure efficient production and compliance with safety and quality standards. This role involves strategic planning, employee management, and cross-department collaboration to meet customer requirements at the lowest cost. The Operations Manager will drive continuous improvement initiatives, enhance operational capabilities, and maintain a productive and safe work environment. Work is performed under the general direction of senior management and includes supervising both direct and indirect employees.


Essential Duties and Responsibilities:

  • Manage and coordinate a team of supervisors across a 24/7 operation to ensure effective, efficient continuous production and support.
  • Ensure production meets all customer requirements and regulatory standards.
  • Monitor operational performance against established schedules, etc. to meet established KPIs.
  • Drive improvements in operational capabilities, efficiencies, quality, and safety.
  • Foster an environment of employee involvement, teamwork, and continuous improvement.
  • Coach and develop direct reports to ensure effective teamwork and individual effectiveness.
  • Develop a flexible department that can respond quickly to changing customer requirements and management demands.
  • Prepare and maintain records, reports, and other documents as required related to production, productivity, and quality.
  • Maintain safe working conditions and practices in compliance with company policies and local, state, and federal laws.
  • Collaborate with Maintenance and Engineering to improve equipment performance.
  • Perform other tasks and special projects as required by senior management.

Qualifications/Experience:

  • Degree, or equivalent work experience, in Operations Management, Engineering, or a related field.
  • 5 years of experience in manufacturing/production, including at least 2 years prior supervisory/management roles.
  • Proven experience in managing others, providing guidance, coaching, training and feedback to ensure individual and team success.
  • Strong leadership skills and the ability to work independently with minimal direction.
  • Results-oriented with a strong customer focus.
  • Excellent organizational, verbal, and written communication skills.
  • Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
  • Ability to analyze situations and respond in a timely manner.
  • Experience with lean manufacturing is a plus.


Competencies and Skills Required:


Champions Change - Embraces a work environment that encourages creative thinking and innovation. Seeks new responsibilities and opportunities for growth. Initiates when necessary, taking action quickly to correct and seek immediate resolution. Is open to and enthusiastic about new ideas, programs and procedures. Shows personal flexibility and responsiveness to change. Demonstrates willingness to learn from others. Helps others get on board with needed change by inspiring and engaging them with consistent open communication.


Customer Focused - Anticipates and delivers on customer requirements, expectations and needs. Deliver on customer commitments. Ensures exceptional customer experiences. Learns from including mistakes and helps others to do the same.


Critical Decision Making - Uses critical reasoning using relevant facts; evaluates alternatives. Makes decisions with positive intentions consistent with company direction, goals, and values. Seeks input from others when needed, reaching clear consensus and timely closure. Employs high ethical standards in all business activities with customers, suppliers and team members; does not compromise honesty, integrity, or reputation; complies with all applicable laws and company policies. Makes timely decisions with clear accountabilities. Escalates decisions to higher levels when necessary.


Effective Communication - Listens well; succinctly and directly. Considers the audience and effectively conveys messages for desired impact. Shares information openly; keeps others informed and engaged. Open, credible and consistent messaging.


Leadership – Is principled, strategic leader, who sets clear expectations and performance standards. Provides as well as seeks consistent feedback and coaching. Develops, involves, empowers and engages team members. Creates a positive environment where team members can contribute their best, learn and achieve.


Results Driven - Accomplishes objectives and tasks on time; performs expected follow-up. Strives for continuous improvements; creates efficiencies and improves productivity; optimizes resources and minimizes waste; comes up with new ideas to achieve desired results; consistently looks for better ways of doing things. Plans and prioritizes work to ensure results and deadlines are met. Seeks clarification from manager or team members when priorities are unclear or appear to be conflicting. Holds self and others accountable.


Team Orientation - Develops and maintains effective working relationships at all levels internal and external to Barr; displays personal concern for others; works with all employees in an environment of trust, candor, information sharing and mutual respect; Collaborates with others, within own function and across functions. Maintains open communications, candid, shares information, shows respects and leverages diverse ways of thinking. Builds effective long-term relationships with peers and management.



Work Environment/Physical Demands/Travel:

  • Ability to work in a typical production environment with loud noise levels and moving equipment.
  • Exposure to hazardous chemicals used in blending, packaging, and distribution.
  • Ability to sit, stand, walk, reach, climb, stoop, talk, see, hear, and use hands/wrists for extended periods.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to apply mathematical concepts to tasks such as frequency distribution, test reliability, and analysis of variance.
  • Ability to apply principles of logic and scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to work near moving machinery and at heights, with limited exposure to fumes, airborne particles, toxic chemicals, outdoor weather conditions, risk of electrical shock, vibration, and extreme temperatures.
  • Limited travel (

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