Retail Sales Supervisor

3 weeks ago

Costa Mesa, United States Bvlgari Full time

Company Overview

BVLGARI, a renowned Italian designer known for its luxury jewels and watches, is seeking a supervisor. This person will report directly to the Store Director.


The Role:

The Supervisor at BVLGARI is responsible for setting the gold standard on the sales floor and supporting the Store Director and/or Assistant Manager. This role focuses on mentoring the sales team, ensuring a consistent and impeccable client experience that meets store sales targets, and maintaining operational excellence.


What you will do:

  • Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques.
  • Showcase in-depth product knowledge coupled with exemplary selling skills and brand passion.
  • Enhance customer experience and boost sales conversions by assisting the sales team on the floor.
  • Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques.
  • Embrace a team-player attitude by actively contributing to store objectives and fostering a positive, inclusive work environment.
  • Commit to achieving monthly and yearly sales targets and KPIs.
  • Foster relationships with existing clients and introduce new customers to the Bulgari brand.
  • Execute CRM activities as directed, enhancing client relations.
  • Collaborate with management on potential community engagement and events for increased brand visibility and loyalty.
  • Facilitate after-sales activities (exchanges, repairs, etc) with finesse.


Sales Development and Growth:

  • Identify and cultivate High Net Worth Individual (HNWI) sales and track related metrics.
  • Monitor sales team KPIs, providing strategic interventions to achieve across-the-board targets.
  • Enhance sales techniques and actively lead on the sales floor through guidance, client engagement, and events.
  • Stay updated with industry trends and the competition to seize sales opportunities.
  • Train the sales team in leveraging CRM tools for sustained repeat business and adjust strategies based on analytical insights.


Team Leadership and Development:

  • Inspire the sales team to achieve KPIs and enhance client relations.
  • Regularly evaluate and provide feedback to the sales team on client interactions, focusing on unique client experiences and exceptional service.
  • Collaborating with the Store Director and/or Assistant Manager to foster career growth and ensure the sales team is prepared for future opportunities.


Your profile

  • Minimum of 3 years in a comparable role, ideally in the luxury retail sector. Experience in High Jewelry and Watches sales is advantageous.
  • Demonstrated strategic agility and an aptitude for leading and inspiring teams.
  • A proven record of achieving exceptional business results.
  • Ability to strategize, make rapid decisions, and implement practical business actions.
  • Solid background with a focus on nurturing and empowering diverse teams.
  • In-depth understanding of the local retail market, with skills in client development and establishing industry relationships.
  • Familiarity with retail software like (Beanstore, Salesforce, and SAP).
  • Flexibility to work evenings, weekends, and holidays when necessary.


What we offer:

The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered.


Bulgari is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

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