Community Manager

3 weeks ago

Madison, United States TBG | The Bachrach Group Full time

We are seeking to hire a Community Manager to our team in OverviewThe Community Manager plays a vital leadership role in ensuring the overall success, growth, and daily operations of a residential community. This position oversees all aspects of property management—including administration, maintenance, leasing, resident relations, rent collection, and personnel supervision—while ensuring compliance with all applicable fair housing laws. The Community Manager fosters a positive living environment for residents and a productive, team-focused atmosphere for employees.Key ResponsibilitiesOperational LeadershipMaximize community performance and return on investment by effectively managing occupancy, delinquency, resident violations, and overall property appearance.Conduct weekly property inspections to ensure compliance with community standards related to parking, curb appeal, pets, and maintenance.Maintain a strong community presence and promptly address issues impacting safety, appearance, and resident experience.Resident Relations & Rent ManagementEnsure all rents are collected by month-end and manage delinquent accounts in accordance with company policies.Promote positive resident relationships through strong communication, fair enforcement of policies, and timely resolution of resident concerns.Team LeadershipHire, onboard, train, and manage Maintenance Technicians, Assistant Community Managers, and other on-site staff.Provide ongoing performance management, mentorship, and leadership to maintain a strong, motivated team.Financial & Budget OversightDevelop and manage labor and operational budgets, ensuring adherence to financial goals.Monitor expenses, analyze financial performance, and identify opportunities for cost savings and operational efficiency.Sales & MarketingLead direct sales and marketing efforts, ensuring all promotional materials (flyers, banners, listings, etc.) are current and effective.Post and maintain listings on platforms such as Craigslist, Facebook Marketplace, and other relevant sites.Manage lead follow-up, process sales paperwork, and support prospective buyers through the home-buying process.Asset & Inventory ManagementOversee new home inventory and protect asset value through proper setup, inspections, utility coordination, title documentation, and related activities until sale completion.Compliance & Policy AdministrationEnsure community residents, visitors, vendors, and employees follow all company policies and community rules.Maintain compliance with federal, state, and local regulations, including all fair housing requirements.QualificationsHigh school diploma or equivalent required; college degree preferred.Minimum of 3 years of management experience in property management, retail, or hospitality preferred.Proven leadership skills with the ability to motivate teams, delegate effectively, and manage competing priorities.Experience with budgeting, financial oversight, and operational analysis.Moderate proficiency with office productivity tools; experience with rent management or property management software preferred.Strong understanding of company policies and relevant facility management regulations, including fair housing laws.Bilingual in English/Spanish preferred.

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