Customer Relationship Management Business Analyst
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Title: Health Cloud Functional Analyst/Admin
Location: Remote
Start: ASAP
Responsibilities:
- Collaborate with key stakeholders, including clients, business analysts, and technical teams, to gather and analyze business requirements related to Salesforce Health Cloud implementation.
- Assesses business needs utilizing a structured requirements gathering process. Analyzes, documents, and manages changes to assist with and identify business priorities including discussion documentation, agreements, and existing processes.
- Focuses on business process improvements of all levels of complexity impacting one to many client areas. Assists business partners to identify gaps, opportunities, impacts, and risks.
- Leads strategic vision utilizing a broad range of ideas around Health Cloud.
- Design, configure, and customize Salesforce Health Cloud solutions to align with business requirements and objectives.
- Conduct thorough testing and quality assurance to ensure the functionality, performance, and reliability of Salesforce Health Cloud implementations.
- Provide ongoing support and maintenance for Salesforce Health Cloud solutions, including troubleshooting issues, addressing user inquiries, and implementing enhancements as needed.
- Develop comprehensive documentation, including functional specifications, technical design documents, and user guides.
- Stay current with Salesforce Health Cloud best practices, industry trends, and emerging technologies to continuously enhance our solutions and offerings.
- Collaborate with cross-functional teams to deliver integrated solutions that drive value and improve operational efficiency for our clients.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Experience with Health Cloud implementations
- Experience with Salesforce Health Cloud modules
- Excellent analytical, problem-solving, and communication skills.
- Ability to effectively collaborate with diverse stakeholders and work in a fast-paced, dynamic environment.
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