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Client Partner

4 weeks ago

Fremont, California, United States Movate Full time

Role & Summary:

You're eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow.

The Senior Client Partner is a key member of the sales and client management team responsible for driving revenue growth, attaining, or exceeding Revenue and Margin quotas, building, and maintaining relationships with C-Suite clients in the Hi-tech vertical of business. This role needs a talented Client Partner with a passion for sales, understands clients' business imperatives, needs, and challenges. The candidate must enjoy being a trusted partner to clients by proposing appropriate technology, process, and AI solutions, ensuring client success, and client satisfaction to drive revenue growth and continued expansion. This role needs to be based locally in Bay Area

Title : AVP/VP – Client Partner (Hi-tech)

Location : Bay Area, California, United States

Reporting : SVP of Sales

Job Responsibilities:

Client Relationship Management:

  • Build and maintain strong, long-lasting client relationships
  • Serve as the primary point of contact for key client accounts
  • Understand clients' business objectives and challenges and provide strategic IT solutions

Sales & Business Development:

  • Identify and pursue new business opportunities within existing client accounts
  • Collaborate with sales teams to generate new leads and convert them into profitable business engagements
  • Develop and present proposals and contracts to clients

Account Management:

  • Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
  • Monitor project progress and address any issues or concerns promptly
  • Ensure timely and accurate invoicing and collection of payments

Strategic Planning:

  • Work with clients to identify long-term Digital and IT needs and develop strategic plans to address them
  • Provide insights and recommendations on emerging technologies and industry trends
  • Assist clients in developing IT roadmaps and budgets
  1. Collaboration:
  • Collaborate with internal teams, including project managers, technical consultants, and support staff, to deliver high-quality IT solutions
  • Facilitate communication between clients and technical teams to ensure alignment on project goals and deliverables

Performance Monitoring:

  • Track and report on key performance indicators (KPIs) for client accounts
  • Conduct regular client satisfaction surveys and feedback sessions
  • Implement improvement plans based on client feedback and performance metrics

Negotiation and Conflict Resolution:

  • Negotiate contract terms (Master Services Agreements and Statements of Work) and service level agreements (SLAs) with clients
  • Resolve conflicts and disputes in a professional and timely manner

Preferred Skills & Qualifications:

  • At least 15+ years of relevant sales experience, from IT Services Industry
  • Should have experience of working with IT companies and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery model
  • Going beyond existing stakeholders, mapping new LOB's / Stakeholders, and positioning Movate services around Application Development, Cloud Computing, Data Analytics, Infrastructure, Quality Engineering, Testing and other emerging Digital Technologies
  • Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
  • Proven experience of successful client relationship management and delivering account growth within Hi-Tech Verticals
  • Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
  • Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
  • Ability to work their way up the value chain through proactive proposals and thought leadership
  • Assertive, yet consultative sales acumen.
  • A self-starter with a passion for Client Relationship Management & Business Development
  • Strong understanding of market trends and ability to create end-to-end, multifaceted, goto market strategy for service line.
  • Experience in implementing best practices sales methodologies and techniques
  • Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
  • Track record of meeting and/or over-achieving revenue targets and negotiate pricing contracts

EEO Statement: Movate provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.