Process Engineer

2 days ago


Harrisburg, United States TalentBurst, an Inc 5000 company Full time

Title: Process Engineer for Mobile Architecture, Design, and Platform Team

Duration: 6 Months with possible extension

Work location: Mostly Remote - Need Onsite Only for Meetings, JAD sessions in Harrisburg, PA


Job Description:


· The selected candidate must have a compliant PATCH check


Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.

· Conduct research to develop new and improved processes for delivery of services

· Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise

· Design and plan workflow processes for efficient and excellent customer service delivery

· Conduct testing on the enterprise’s mobile platform solutions

· Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise’s mobile domain

· Troubleshoot problems associated with mobile processes as they exist in the enterprise’s mobile domain

· Evaluate processes and technology to ensure compliance with industry standards, OA-OIT IT Policy, and EASM standards

· Provide estimates in effort and services costs to support the enterprise mobile domain

· Develop and support technology upgrades and regular support roadmaps for the enterprise’s mobile domain

· Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users

· Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards

· Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces

· Collaborate with other technical teams to define and support successful delivery of services and solutions

· Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components

· Support enterprise product deployment and enterprise product validation activities

· Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-OIT BSM mobile development teams

· Mentor OA-OIT team members on agency specific and industry best practices for processes and standards

· Participate and provide feedback in meetings, including daily standup meetings

· Provide regular status reports on assigned work to OA-OIT BSM COPA manager


Skills and Experience:

Required

  • Knowledge of digital accessibility and disability inclusion
  • Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
  • Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
  • Knowledge of WCAG 2.1 AA requirements related to content authoring and production
  • Knowledge of web technologies (e.g., HTML, CSS, JavaScript)

Required – 5+ years

  • Experience working with development teams
  • Experience testing and supporting responsive design web applications
  • Experience testing and supporting Cloud hosted technology services
  • Experience testing and supporting mobile applications
  • Experience testing and supporting web services
  • Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions

Required – 3+ years

  • Experience in development and delivery of training content and materials
  • Experience in production support operations including triage, root cause analysis, and communications

Preferred – 1+ years

  • Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
  • Experience creating content that reflects diversity and inclusion
  • Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)
  • Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)


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