Systems Engineer

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Culver City, United States Pixelogic Media Full time
Pixelogic Media is looking for a Technical Support Engineer to join our team of passionate technologists.

The Technical Support Engineer provides tech support and services for all facets of the operation. A first response position which includes such responsibilities as: hardware/software installation, telecommuting support, collaboration with internal and external teams to provide support where needed and exploring process improvements. The Global Information Technology team partners with stakeholders and technologists to provide all necessary equipment and systems to enable the most effective & efficient work experience for Pixelogic employees, whether on-site or remote.

Responsibilities:

  • Provide Help Desk/Service Center style support, monitoring inbound technical support requests, calls, and tickets for all employees
  • Manage support issues from start to resolution, escalating only when necessary
  • Collaborate with other technology teams as needed to determine the best solution to challenges
  • Partner closely with IT and technology teams to assure consistent support methods and policies across sites
  • Work closely with employees, and business units to better understand evolving workflows and related hardware needs
  • Provide support for onboarding, provisioning, entitlements, and tech training for new hires
  • Installation of desktop hardware including workstations, displays, tablets, and related peripherals
  • Install/support a wide array of software, both internally developed and third party
  • Support multiple hardware and operating system build processes including Mac, iOS, and Windows, as well as correlating software & accessories
  • Basic support of server infrastructure & network equipment
  • Basic support of A/V & media systems
  • Work with studio leadership to continually improve tech support procedures and policies.
  • Create thorough documentation of processes and procedures leveraging centralized knowledge base (i.e., Zendesk, Confluence, ManageEngine)
  • Maintain a flexible schedule including possible night or weekend work, as needed

Requirements

  • Minimum 2 years' experience with technical support or user support, preferably in a production setting
  • Working knowledge of Mac OS, iOS, and Windows operating systems
  • Familiarity with Linux desktop
  • Familiarity with remote desktop technologies, such as Teradici and RDP
  • Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems
  • Proficiency with productivity applications such as Microsoft Office, and administration of these systems
  • Proficiency with common video conferencing platforms such as Zoom, Google Chat and MS Teams
  • Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, etc)
  • Strong analytical problem-solving skills
  • Excellent communication skills and a strong customer service orientation
  • Highly self-directed
  • Highly self-motivated
  • Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex, diverse, and dynamic production environment
  • Ability to lift heavy equipment (50 lbs.+)
  • Install, configure, and maintain desktop/laptop computers and mobile devices

Preferred Qualifications:

  • Strong familiarity with computer hardware and components
  • A+ or similar systems administration certification
  • Strong Macintosh/Windows system administration skills
  • Administration of tracking and configuration management systems, such as: Manage Engine, Jira, Jira Service Management, Zendesk
  • Familiarity with common systems tools and protocols (BIOS, DNS/DHCP, LDAP, Active Directory)

Required Education:

  • BS or BA degree in Information Technology, Computer Science, or related technical field, or equivalent professional experience

  • Control Systems Engineer

    7 days ago

    Bay City, United States The Chemical Engineer Full time

    Basic Function LyondellBasell is searching for a Control Systems Engineer for the Matagorda High Density Polyethylene Facility, located in Matagorda TX.This position has the responsibility for supporting and improving the Plant DCS, basic regulatory control configuration, and applications and Safety Instrumented Systems, as well as identifying and...

  • Systems Administrator II

    2 weeks ago

    Culver City, United States Winmax Systems Full time

    Title:Systems Administrator II, Req# 31509177 Location:Culver city,CA( Must be local to Culver City. Hybrid schedule T/W/Th onsite) Contract: 12+ Month Job Description: System Documentation Specialist Job Description: The successful candidate for this role will be responsible for the written and drawn documents within the Systems + R&D team at client...

  • Systems Engineer

    1 week ago

    Culver City, United States CareerBuilder Full time

    Pixelogic Media is looking for a Technical Support Engineer to join our team of passionate technologists. The Technical Support Engineer provides tech support and services for all facets of the operation. A first response position which includes such responsibilities as: hardware/software installation, telecommuting support, collaboration with internal and...

  • Systems Engineer

    1 week ago

    Culver City, United States Pixelogic Media Partners, LLC Full time

    Job DescriptionJob DescriptionPixelogic Media is looking for a Technical Support Engineer to join our team of passionate technologists.The Technical Support Engineer provides tech support and services for all facets of the operation. A first response position which includes such responsibilities as: hardware/software installation, telecommuting support,...

  • Systems Engineer

    2 weeks ago

    Culver City, United States Pixelogic Media Full time

    Pixelogic Media is looking for a Technical Support Engineer to join our team of passionate technologists.The Technical Support Engineer provides tech support and services for all facets of the operation. A first response position which includes such responsibilities as: hardware/software installation, telecommuting support, collaboration with internal and...

  • Systems Engineer

    2 days ago

    Culver City, United States Pixelogic Media Partners, LLC Full time

    Job DescriptionJob DescriptionPixelogic Media is looking for a Technical Support Engineer to join our team of passionate technologists.The Technical Support Engineer provides tech support and services for all facets of the operation. A first response position which includes such responsibilities as: hardware/software installation, telecommuting support,...

  • Systems Engineer

    Found in: beBee jobs US - 3 weeks ago

    Jersey City, New Jersey, United States BAE Systems Full time

    Job Description Ready to make a difference? Our employees design, integrate, and test the world's next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry's most difficult problems. Drawing strength from our...

  • Manual Tester

    2 days ago

    Culver City, United States Ramsoft Systems, Inc. Full time

    **Job Title: Manual Tester** **Duration: 9+ Months Contract** **Location: Culver City, CA (Los Angeles Area)** **Job Description:Skills for Manual Tester** - 3+ years of systems quality testing experience - Knowledge of wireless standards (Bluetooth Classic/LE, Wi-Fi) or Sensors - Experience with software development lifecycle, test methodologies and...

  • QA Engineer

    Found in: Appcast Linkedin GBL C2 - 6 days ago

    Culver City, United States VeeAR Projects Inc. Full time

    Job Title: - QA EngineerJob Location: - Culver City, CA (On-Site)Employment type: - 12+ Months ContractJob Description:We need highly a motivated systems QA engineer to work alongside other QA and Dev engineers to drive our cross functional testing efforts for improving systems across all our product lines.Quality is essential to the Beats headphones/speaker...

  • QA Engineer

    Found in: Appcast US C2 - 6 days ago

    Culver City, United States VeeAR Projects Inc. Full time

    Job Title: - QA EngineerJob Location: - Culver City, CA (On-Site)Employment type: - 12+ Months ContractJob Description:We need highly a motivated systems QA engineer to work alongside other QA and Dev engineers to drive our cross functional testing efforts for improving systems across all our product lines.Quality is essential to the Beats headphones/speaker...

  • System Engineer with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago

    Salt Lake City, United States JRC Integrated Systems, Inc. Full time

    JRC Integrated Systems is currently seeking a System Engineer at Hill AFB, UT to support the ICBM System Program Office that must ensure a safe, secure, and reliable ICBMM weapon system as required by the war fighter, Air Force Global Strike Command (AFGSC), through 2070. This activity will assist the government in development, acquisition and technical...

  • Quality Assurance Engineer

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    Culver City, United States The AES Group Full time

    Role: QA EngineerLocation : Culver city(Los Angeles), CAJob type: Contract/C2CWork: 5 days onsite[Functional QA team], 1x EngineerWe need highly a motivated systems QA engineer to work alongside other QA and Devengineers to drive our cross-functional testing efforts for improving systems across allour product lines.Quality is essential to the Beats...

  • Quality Assurance Engineer

    Found in: Appcast US C2 - 2 days ago

    Culver City, United States The AES Group Full time

    Role: QA EngineerLocation : Culver city(Los Angeles), CAJob type: Contract/C2CWork: 5 days onsite[Functional QA team], 1x EngineerWe need highly a motivated systems QA engineer to work alongside other QA and Devengineers to drive our cross-functional testing efforts for improving systems across allour product lines.Quality is essential to the Beats...

  • Quality Assurance Engineer

    2 days ago

    Culver City, United States The AES Group Full time

    Role: QA EngineerLocation : Culver city(Los Angeles), CAJob type: Contract/C2CWork: 5 days onsite[Functional QA team], 1x EngineerWe need highly a motivated systems QA engineer to work alongside other QA and Devengineers to drive our cross-functional testing efforts for improving systems across allour product lines.Quality is essential to the Beats...

  • Automation Engineer

    Found in: Talent US C2 - 1 week ago

    Culver City, United States VeeAR Projects Full time

    [Automation QA team], 1x Engineer We need an automation engineer who can develop and execute automated test scripts using Python to validate the functionality, performance, and reliability of Beats audio products. • Design and maintain test frameworks and test suites for various Beats audio products. • Collaborate with the development team to...

  • Audio SQA Engineer

    Found in: Appcast Linkedin GBL C2 - 6 days ago

    Culver City, United States VeeAR Projects Inc. Full time

    Job Title: - Audio SQA engineerJob Location: - Culver City, CA (On-Site)Employment type: - 12+ Months ContractJob Description:We need an Audio SQA engineer who is committed to quality and passionate about customer experience. The candidate will perform audio validation activities during the development stage of our future audio products and sustaining...

  • Audio SQA Engineer

    11 hours ago

    Culver City, United States The AES Group Full time

    Role: Audio SQA Engineer Location : Culver City (Los Angeles), CA Job type: Contract/C2C Work: 5 days onsite [Audio QA team] We need an Audio SQA engineer who is committed to quality and passionate about customer experience. The candidate will perform audio validation activities during the development stage of our future audio products and sustaining...

  • Audio SQA Engineer

    Found in: Appcast US C2 - 6 days ago

    Culver City, United States VeeAR Projects Inc. Full time

    Job Title: - Audio SQA engineerJob Location: - Culver City, CA (On-Site)Employment type: - 12+ Months ContractJob Description:We need an Audio SQA engineer who is committed to quality and passionate about customer experience. The candidate will perform audio validation activities during the development stage of our future audio products and sustaining...

  • Automation Engineer

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    Culver City, United States The AES Group Full time

    Role: Automation EngineerLocation: Culver City (Los Angeles), CAJob type: Contract/C2CWork: 5 days onsite[Automation QA team] :We need an automation engineer who can develop and execute automated test scripts using Python to validate the functionality, performance, and reliability of Beats audio products.• Design and maintain test frameworks and test...

  • Automation Engineer

    Found in: Appcast US C2 - 2 days ago

    Culver City, United States The AES Group Full time

    Role: Automation EngineerLocation: Culver City (Los Angeles), CAJob type: Contract/C2CWork: 5 days onsite[Automation QA team] :We need an automation engineer who can develop and execute automated test scripts using Python to validate the functionality, performance, and reliability of Beats audio products.• Design and maintain test frameworks and test...