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Solutions Engineer

2 months ago

Houston, United States TransPerfect Full time

Who We Are:

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.


What You Will Be Doing:

  • Work in conjunction with the Solutions Architects team to gather and analyze configuration requirements from clients
  • Draft project plans containing the implementation details and timelines, including risk analysis
  • Ensure the deadlines for implementation are met
  • Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators
  • Coordinate and verify the configuration tasks in GlobalLink tools based on client requirements
  • Act as the primary technical point of contact and point of technical escalation for both internal teams and external clients
  • Assist the support team with any client configuration issues
  • Be involved in the lifecycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
  • Assist clients with the coordination of GlobalLink connectors upgrades
  • Become the spokesperson of the team for one or more of the GlobalLink products if desired
  • Deploy, troubleshoot and upgrade the GlobalLink suite of products
  • Create custom reports for clients in MySQL
  • Mentor new team members as needed
  • Prepare trainings and procedures to contribute to the continuous improvement of the team's work
  • Provide trainings as needed to clients
  • Contribute to internal projects
  • Complete all other tasks that are deemed appropriate for this role and assigned by the supervisor



Who We Are Looking For:

The TransPerfect Technology division is looking for motivated ambitious technical talent for its Professional Services group. As part of one of TransPerfect’s fastest-growing divisions, this position will give any successful applicant an incredible opportunity for career advancement as well as many exciting possible career paths.


Solution Engineers lead implementations of the GlobalLink Suite and the integrations with its ecosystem, including Machine Translation, CMS, eCommerce and Marketing platforms to name a few. Our team works with both internal and external clients that vary between system integrators, enterprise solution teams, business users, and linguists.


Due to the wide and varied nature of client architectures, Solution Engineers gain expertise in a wide variety of applications such as Adobe AEM, Sitecore, Salesforce Commerce Cloud, Hybris, Drupal, and Episerver, often working in tandem with consulting engineers from these companies.


Solutions Engineers are technical experts, great communicators, who are self-motivated action-takers, as we innovate to deliver leading-edge, world-class translation software solutions to help clients deliver in international markets


Your experience includes:

  • Minimum Bachelor’s degree or its equivalent
  • Minimum of 1-2 years of experience in a client-facing role
  • Project management and client solution implementation experience
  • Experience troubleshooting technical issues and reading logs
  • Experience working with web technologies (web servers, application servers, Tomcat, etc.)
  • Experience with Linux
  • Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)


REQUIRED SKILLS

  • Excellent written and verbal English communication skills
  • Strong interpersonal skills
  • Effective time management skills
  • Excellent problem solving and analytical skills
  • Collaborative attitude
  • Project management skills
  • Good documentation skills
  • Understanding of Scripting and Regular Expressions
  • Basic knowledge of Unix
  • Knowledge of SQL and API/Postman


DESIRED SKILLS AND EXPERIENCE

  • Willingness to travel to client workshops or meetings
  • Experience working in a multicultural environment
  • Ability to work with remote teams using online messaging
  • Celebrate diversity and embrace new ideas and differing perspectives
  • Be financially responsible and make sound financial decisions
  • Knowledge of CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine
  • Translation, Post-Editing and Terminology and Translation Memory Tools
  • Experience with Corrective and Preventive Action processes


Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportuinties throughout your tenure with the company.


End your job search and find your career at TransPerfect #careersNOTjobs.


Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.


Translations.com offers a comprehensive benefits package including medical, dental, vision, 401k, paid time-off, company-sponsored life insurance, long-term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.


TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law


For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.