![Cygnus Professionals Inc.](https://media.trabajo.org/img/noimg.jpg)
Desk side Support
1 week ago
Role: Desk side Support
Location: Owensboro, KY
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Partner will provide
(a) High-level analysis and technical support for customers and their networked computers and peripherals.
(b) Interface with multiple levels of end users, management, VIPs and local technical staff.
Main Responsibilities include:
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Technical Requirements
• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Effective communication by Engineer in English and local languages is mandatory
Soft Skills
• Strong written and verbal communication skills (English and local language)
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Team Management for L1 resources
• An individual with a minimum of 3 year’s supervisory experience
• Strong customer service skills
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• Must be detail oriented and self-motivating
• A self-starter with ability to work on their own initiative
• To work through issues analytically to a successful conclusion
Desired Experience
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Background security check required
• Additional language skills (English and local language)
• Experience of managing and leading a geographically and culturally diverse team
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
Years of Experience
• At least 5-6 years of experience in the field or in a related area required
• Prior experience on Desktops, Workstations, Notebooks and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge
Certification requirements
• Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Education requirements
• Total: 3-4 years of University education post High school (B.Sc. or Diploma)
• Bachelors / Masters / Equivalent
-
Desk side Support
7 days ago
Owensboro, United States Cygnus Professionals Full timeRole: Desk side Support Location: Owensboro, KYThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and...
-
Desk side Support
1 week ago
Owensboro, United States Cygnus Professionals Inc. Full timeRole: Desk side Support Location: Owensboro, KY This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and...
-
Desktop Support Technician
4 weeks ago
Owensboro, United States NTT DATA Full timeReq ID: 283372 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Owensboro, Kentucky (US-KY), United States (US).NTT DATA is...
-
Desktop Support Technician
3 weeks ago
Owensboro, United States NTT DATA Full timeReq ID: 283372 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Owensboro, Kentucky (US-KY), United States (US).NTT DATA is...
-
Front Desk Representative
2 days ago
Owensboro, United States Hampton Inn and Suites Downtown OwensboroWaterfront Full timeBryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages three hotels with three hotels in the development pipeline. We also own and manage office, industrial, and residential real estate property....
-
Front Desk Representative
5 days ago
Owensboro, United States Hampton Inn and Suites Downtown OwensboroWaterfront Full timeJob DescriptionJob DescriptionBryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages three hotels with three hotels in the development pipeline. We also own and manage office, industrial, and...
-
Analyst II Desktop Support
3 weeks ago
Owensboro, United States Boardwalk Pipeline Full timeAnalyst II Desktop Support Owensboro, KY, USA Req #1266 Wednesday, May 22, 2024 To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge. Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our...
-
Analyst II Desktop Support
3 weeks ago
Owensboro, United States Boardwalk Pipeline Full timeAnalyst II Desktop Support Owensboro, KY, USA Req #1266 Wednesday, May 22, 2024 To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge. Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our...
-
Analyst II Desktop Support
7 days ago
Owensboro, Kentucky, United States Boardwalk Pipeline Partners L.P. Full time*To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge.*Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market...
-
Analyst II Desktop Support
3 weeks ago
Owensboro, Kentucky, United States Boardwalk Pipeline Partners L.P. Full time*To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge.*Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market...
-
Analyst II Desktop Support
1 month ago
Owensboro, Kentucky, United States Boardwalk Pipeline Partners L.P. Full time*To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge.*Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market...
-
Desktop Support Technician
3 weeks ago
Owensboro, United States SISL Global Full timeDesktop Support – Level 1This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to...
-
Desktop Support Technician
2 weeks ago
Owensboro, United States SISL Global Full timeDesktop Support Level 1 This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to...
-
Desktop Support Technician
1 week ago
Owensboro, United States Danta Technologies Full timeThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique,...
-
Desktop Support Technician
3 weeks ago
Owensboro, United States Danta Technologies Full timeThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve...
-
Desktop/Helpdesk Support Technician
2 months ago
Owensboro, United States HCLTech Full timeRole :-Desktop/Helpdesk Support TechnicianLocation :-Owensboro, KYJob Description :-This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require...
-
Desktop/Helpdesk Support Technician
2 months ago
Owensboro, United States HCLTech Full timeRole :-Desktop/Helpdesk Support TechnicianLocation :-Owensboro, KYJob Description :-This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require...
-
In-Office, Front Desk Community EngagementSpc
1 month ago
Owensboro, United States Passport Health Plan by Molina Healthcare Full time***This is an In-Office position .It will require you to work from our Owensboro office M-F 8:30am -5pm*** Passport by Molina Healthcare is hiring for an In-Office, Front Desk Community Engagement Specialist to serve in the Owensboro, Kentucky office. This position will be based out of our Owensboro 'One Stop Help Center' and will assist consumers and...
-
In-Office, Front Desk Community EngagementSpc
3 weeks ago
Owensboro, United States Passport Health Plan by Molina Healthcare Full time***This is an In-Office position .It will require you to work from our Owensboro office M-F 8:30am -5pm*** Passport by Molina Healthcare is hiring for an In-Office, Front Desk Community Engagement Specialist to serve in the Owensboro, Kentucky office. This position will be based out of our Owensboro 'One Stop Help Center' and will assist consumers and...
-
AV Technician|Part-time| RiverPark Center
3 weeks ago
Owensboro, Kentucky, United States teamworkonline Full timeOverviewThe Part Time AV Technician plays a key role in supporting and implementing AV technology, systems and processes that support the production environment at RiverPark Center. In this role, you will provide support for all presentation video, audio, and display technology during event and non-event times. Part-time position Shifts include nights,...