Courier Dispatcher

Position: Dispatcher          

Location: Fairfield, Ohio  

Reports to: Shift Supervisor

Relay Express is a 24/7 Logistical Solutions Provider, with headquarters in Fairfield, Ohio. We are currently looking for a full time Courier Dispatcher for coverage on 1st shift. The ideal candidate should have a background in fast-paced environments including experience with multi-line phones, and computer proficiency including Word and Excel. Individuals must be able to work in a self-motivated manner. This is a key operational position with the opportunity to advance and grow with the company.

The focus is to prepare, execute, and follow up with all delivery drivers to ensure 24/7 service. The ideal candidate will meet all service requirements while adhering to the policies and procedures of Relay Express, Inc. The candidate must possess strong relationship skills and maintain a positive solution-based attitude at all times.

Duties and Responsibilities:

·        Develop a strong geographic understanding of Relay Express’ operating markets, as well as the mix of business in each location and the individual driver fleets.

·        Complete driver pre-check calls prior to stated report time to confirm understanding and availability.

·        Dispatch orders in real-time to the best contractor resource based on the customer’s specific parameters, including but not limited to:

o   Desired pickup and delivery time constraints.

o   Volume and dimensions of the product/freight to be moved.

o   Any special concerns.

·        Track drivers proactively through the day using GPS and dispatch tools, and maintaining phone contact at specified intervals to ensure on time pickup and delivery.

·        Log notes inside order tickets to create a detailed narrative of any discussion with the driver or customer. Record ETA’s, delays, or reason for communication with the customer.

·        Work closely with the Customer Service Representative for your shift and division to ensure proactive communication with customers in regard to any and all delays or issues.

·        Enter detailed information for arrival and departure times, bill of lading and freight counts and proof of delivery information in orders in real-time as they are completed.

·        Communicate regularly with Branch Managers to understand any specific constraints or opportunities related to the IC fleets, including IC revenue targets or any issues presented by the contractors.

·        Ability to work by the guidelines of Relay Express’ Social Covenant, defining the expectations of respect and compassion in your interactions with co-workers.

Experience and skill requirements:

·        Experience in fast-paced dispatch, customer service or phone centers.

·        Ability to multi-task through phone communications and real-time software-based tracking and dispatch systems.

·        Strong computer skills including Microsoft Office proficiency and the ability to become expert in the company’s dispatch platform.

·        Desire to work independently and proactively to support the overall team Dispatch Operations goals.

·        Strong communication skills and the ability to develop positive relationships with the driver fleet.

·        Professional image and communication skills.

·        Ability to adapt to changing customer needs and driver availability.

·        Ability to manage multiple factors in a high stress environment.

·        Ability to work a flexible schedule, with the understanding that different times demand more hours.:

Benefits and Compensation:

·        Pay: $20.00-$23.00 per hour based on experience.

·        Participation in the Company’s Quarterly Performance Bonus up to 8%

·        Medical Benefits after 60 days. Premium pad at 75%

·        Optional Life & AD&D Insurance after 60 days

·        Optional Dental and Vision Insurance after 60 days

·        401k Profit Share with company match after 1 year

·        Paid time-off based on employee handbook.