Custom Sales

2 days ago

Carlsbad, United States WYN republic Full time

PLEASE SEND COVER LETTER AND RESUME TO KATIE@WYNREPUBLIC.COM


WYN republic Custom Sales & Account Manager


Come work with a fun, passionate, dynamic team in the endurance space 

Why WYN? 

WYN republic is a family-owned boutique endurance apparel brand that began in California in 2017. Founded by former professional triathletes and Ironman Champions, Luke and Beth McKenzie, we’re on a mission to combine technical product innovation with clean, stylistic, fashion-forward excellence. 

People who work at WYN believe that the endurance experience transforms lives and movement takes life to its fullest expression. We are passionate about creating experience-driven apparel that puts the athlete first. We want athletes to think about their journey or their finish line without having to stress about what to wear. Athletes trust that we make the fastest and most comfortable apparel on the market. We want to tell the stories of athletes, with our gear as the facilitator. We value equality, creativity, holistic wellness, and the unique circumstances that make each member of our team unique. 


Location: Carlsbad, CA (in office)

Hours: Full-time 

Salary: $60-$70k base salary + commission (based on experience)


The Custom Sales and Account Manager will play a key role in managing relationships with our custom apparel clients, from initial contact through to post-sales support. You will be responsible for driving sales, overseeing the customization process, and ensuring our clients receive a seamless experience. You’ll work closely with our design, production, and customer service teams to deliver high-quality products and exceptional service that exceeds client expectations.


Key Responsibilities:

  • Sales and Relationship Management:
  • Identify and pursue new business opportunities with teams, clubs, and organizations in the triathlon, cycling, and endurance sports markets.
  • Build and maintain strong, long-term relationships with key accounts, acting as their primary point of contact.
  • Provide tailored solutions and product recommendations based on client needs.
  • Achieve sales goals and contribute to revenue growth by upselling and cross-selling custom apparel and services.
  • Project Management and Order Fulfillment:
  • Oversee the end-to-end customization process, including design, production, and delivery.
  • Work with clients to understand their requirements, help with designs, and manage timelines to ensure orders are completed on time.
  • Coordinate between the design team and production to ensure all custom orders meet quality and branding standards.
  • Customer Service and Support:
  • Provide exceptional post-sale support, addressing any client issues or concerns promptly and professionally.
  • Troubleshoot any production issues that arise, ensuring minimal disruption to the customer experience.
  • Offer guidance and assistance to clients throughout the ordering process, ensuring their needs are met.
  • Reporting and Administration:
  • Maintain accurate records of customer interactions, sales activity, and order status in CRM systems.
  • Provide regular reports on sales performance and customer feedback to the leadership team.
  • Track sales targets and help implement strategies to meet and exceed goals.


Qualifications:

  • 2+ years of sales or account management experience, preferably in the apparel, sports, or custom merchandise industries.
  • Passion for triathlon or endurance sports is a huge plus.
  • Strong communication skills—both verbal and written—with the ability to connect with clients and internal teams.
  • Proven ability to manage multiple accounts and projects simultaneously, while maintaining attention to detail.
  • Excellent problem-solving skills and a proactive, solution-oriented attitude.
  • Experience with CRM software (Monday.com) and other sales tools.
  • Knowledge of design tools (Adobe Suite or similar) is a plus but not required.
  • Ability to work independently, take initiative, and be a self-starter in a fast-paced, entrepreneurial environment.
  • Familiar with Shopify (desired but not mandatory)
  • Exceptional at creating positive customer experiences. You love working with people and solving problems.
  • Detail oriented, responsible, and have good time management skills.
  • Are responsive and a good communicator.
  • Have strong listening and writing skills.


WYN Perks:

  • Health and fitness culture with positive energy vibes
  • Discounts on WYN Merch
  • Medical, Dental, and Vision Benefits (50% employer paid)
  • WFH one day a week
  • Paid Time Off


Start date: ASAP, but also flexible


Send cover letter and resume to: 

Katie (CSMO)

katie@wynrepublic.com

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