Vice President Telephony Infrastructure

4 weeks ago

Phoenix, United States TransPerfect Full time

The Vice President of Telephony Infrastructure oversees and manages the design, deployment, and ongoing maintenance of the company's global telephony and voice communication systems. This role requires strategic leadership in planning, implementing, and supporting scalable telephony solutions, focusing on reliability, security, and efficiency. The VP will lead a team of engineers, developers, and operational staff to ensure the company’s telecommunication needs align with business objectives and regulatory requirements.


Key Responsibilities:


Strategic Leadership:

  • Develop and execute a comprehensive telephony infrastructure strategy that aligns with business goals and supports future growth.
  • Drive innovation and modernization of telephony systems, including cloud-based solutions, VoIP, SIP trunking, and unified communications platforms.
  • Evaluate emerging technologies and recommend enhancements to existing systems to improve performance and reduce costs.
  • Collaborate with cross-functional teams to ensure seamless integration of telephony services with IT, security, and business applications.


Operational Management:

  • Oversee the day-to-day operations and performance of the global telephony infrastructure, including call centers, customer service, and corporate communications.
  • Lead incident management, ensuring rapid resolution of outages or service interruptions while maintaining high service levels.
  • Manage vendor relationships, including contract negotiations, service-level agreements (SLAs), and procurement of telecommunication services and equipment.
  • Ensure 24/7 support availability for critical telephony infrastructure, ensuring minimal downtime.


Team Leadership:

  • Build and manage a high-performing team of telephony engineers and support staff, fostering growth and professional development.
  • Lead and mentor team members in best practices for network and telephony infrastructure, performance optimization, and security.
  • Drive a culture of accountability, collaboration, and innovation within the team.


Budgeting and Financial Oversight:

  • Prepare and manage the telephony infrastructure budget, ensuring cost-effectiveness and efficient resource allocation.
  • Drive initiatives to reduce telecommunications expenses through optimization, consolidation, and renegotiation of contracts with vendors.


Compliance and Security:

  • Ensure the telephony infrastructure complies with all regulatory requirements, including GDPR, PCI DSS, and others.
  • Implement and maintain security protocols to protect sensitive company and customer data, ensuring secure communication channels.


Qualifications:

  • Bachelor’s degree in Computer Science, Telecommunications, Information Technology, or a related field; Master’s degree preferred.
  • 10+ years of experience in telecommunications infrastructure, with at least 5 years in a senior leadership or executive role.
  • Strong understanding of VoIP, SIP trunking, PBX systems, cloud-based telephony solutions, and unified communications platforms.
  • Proven experience with telephony systems architecture, design, and implementation on a global scale.
  • Excellent knowledge of telecommunications regulations, security standards, and compliance.
  • Strong vendor management experience, including contract negotiations and service level management.
  • Demonstrated ability to lead and develop teams in a fast-paced and dynamic environment.
  • Exceptional problem-solving, analytical, and decision-making abilities.
  • Strong financial acumen with experience managing large budgets and capital projects.


Preferred Skills:

  • Experience with cloud-based telephony platforms (e.g., Amazon Connect, Twilio, or Cisco WebEx Calling).
  • Knowledge of AI-powered customer service tools and predictive call analytics.
  • Experience in transitioning legacy telephony systems to modern, scalable platforms.


TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.


Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now

  • Vice President of HVAC

    2 days ago

    Phoenix, Arizona, United States Vaco Full time

    We are looking for a Vice President of HVAC to lead our residential HVAC business. The successful candidate will have a proven track record of driving business growth and operational excellence in the HVAC industry.Key Qualifications:Minimum 10 years' experience in HVAC, with a focus on leadership and management.Proven track record of driving business growth...

  • Vice President, Operations

    4 days ago

    Phoenix, United States Hill International Full time

    Hill International is seeking a Vice President-Operations in Phoenix, Arizona The Vice President-Operations will hold a strategic leadership role, responsible for driving the vision, operational efficiency, team culture and organizational success for the Southwest Area. You would be responsible for program and construction management projects with both...

  • Vice President, Science

    2 weeks ago

    Phoenix, AZ, United States Kimmel & Associates Full time

    Our client, a premier leader in the gaming and hospitality industry, is seeking a Vice President of Development to spearhead real estate strategy, expansion, and project execution. This is a confidential search for a high-impact leadership role that will drive the company’s long-term growth and strategic vision. The Vice President of Development will be...

  • Operations Vice President-Transmission

    5 days ago

    Phoenix, United States Pike Corporation Full time

    Position Summary: Exempt position responsible for the growth and management of the transmission construction within Power Contracting. This is an Executive position that will manage the transmission supervision and ensure a productive workforce that supports all divisional, departmental, site and corporate goals. The Operations Vice President will focus on...

  • Vice President Asset Management

    6 days ago

    Phoenix, United States Endeavor Agency Full time

    Endeavor Agency (www.endeavorCRE.com) is a commercial real estate talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a privately held, growing real estate development and investment company seeking a Vice President, Development and Asset Management to lead the operations of...

  • Vice President Asset Management

    3 weeks ago

    Phoenix, United States Endeavor Agency LLC Full time

    Endeavor Agency () is a commercial real estate talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a privately held, growing real estate development and investment company seeking a Vice President, Development and Asset Management to lead the operations of their Arizona region....

  • Vice President Asset Management

    3 weeks ago

    Phoenix, United States Endeavor Agency Full time

    Endeavor Agency (www.endeavorCRE.com) is a commercial real estate talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a privately held, growing real estate development and investment company seeking a Vice President, Development and Asset Management to lead the operations of...

  • Area Vice President

    1 week ago

    Phoenix, United States Randstad USA Full time

    Randstad, the world’s leading partner for talent,is hiring an Area Vice President of Sales who specializes in selling transformative solutions to our largest clients. They further strengthen Randstad’s world number one position by gracefully navigating long and complex sales cycles and acting as a true consultant and partner. Our Randstad Inhouse...

  • Sales Vice President of Regional Operations

    3 days ago

    Phoenix, Arizona, United States Anasazi Medical Payment Full time

    Job OverviewThe Regional Vice President of Sales plays a pivotal role in driving sales growth and revenue expansion for Anasazi Medical Payment. This strategic position is responsible for spearheading sales initiatives, cultivating strong relationships with brokers and consultants, and consistently meeting or exceeding annual sales targets.

  • Area Vice President of Sales, IT

    3 weeks ago

    Phoenix, AZ, United States Expedient Full time

    Expedient continues to grow rapidly and is seeking an Area Vice President (AVP) of Sales to lead our Phoenix, Arizona market. You should live in or near the greater Phoenix area to be considered for this position. The Area Vice President is a highly visible, coach/player role that will require time in the office to collaborate with Expedient teams. The AVP...

  • Area Vice President

    6 days ago

    Phoenix, United States Randstad USA Full time

      Randstad, the world’s leading partner for talent, is hiring an Area Vice President of Sales who specializes in selling transformative solutions to our largest clients. They further strengthen Randstad’s world number one position by gracefully navigating long and complex sales cycles and acting as a true consultant and partner. Our Randstad Inhouse...

  • Area Vice President

    7 days ago

    Phoenix, United States Randstad USA Full time

      Randstad, the world’s leading partner for talent, is hiring an Area Vice President of Sales who specializes in selling transformative solutions to our largest clients. They further strengthen Randstad’s world number one position by gracefully navigating long and complex sales cycles and acting as a true consultant and partner. Our Randstad Inhouse...

  • Vice President Asset Management

    2 weeks ago

    Phoenix, AZ, United States Endeavor Agency Full time

    Endeavor Agency ( is a commercial real estate talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a privately held, growing real estate development and investment company seeking a Vice President, Development and Asset Management to lead the operations of their Arizona ...

  • Senior Vice President of Technical Services

    4 days ago

    Phoenix, Arizona, United States Banner Health Full time

    About UsBanner Health is a healthcare leader committed to delivering high-quality patient care and innovative solutions. Our team members are passionate about making a difference in the lives of our patients and communities.We are seeking a highly experienced and skilled Senior Vice President of Technical Services to join our team.In this role, you will be...

  • Vice President, IT Infrastructure

    1 week ago

    Phoenix, AZ, United States Banner Health Full time

    Primary City/State: Phoenix, Arizona Department Name: IT Info Tech Admin-Corp Work Shift: Day Job Category: Information Technology Help lead health care into the future. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Apply today to join the Banner Health leadership team. As the Vice...

  • Vice President of Construction

    4 weeks ago

    Phoenix, United States Harrison Group, Inc. Full time

    A vertically integrated real estate firm is looking to hire a Vice President of Construction. They’re transforming the industrial and outdoor storage space nationwide and are looking for a construction leader to play a key role in their growth.Here’s why this stands out:Work from anywhere/Fully remote positionStability & resources: Over $1.8B in equity,...

  • Vice President of Construction

    4 weeks ago

    Phoenix, United States Harrison Group, Inc. Full time

    A vertically integrated real estate firm is looking to hire a Vice President of Construction. They’re transforming the industrial and outdoor storage space nationwide and are looking for a construction leader to play a key role in their growth.Here’s why this stands out:Work from anywhere/Fully remote positionStability & resources: Over $1.8B in equity,...

  • Vice President, Business Development

    4 days ago

    Phoenix, United States Arizona Commerce Authority Full time

    Job DescriptionJob DescriptionABOUT THE ORGANIZATION:The Arizona Commerce Authority (ACA) is the state's leading economic development organization with a streamlined mission to grow and strengthen Arizona’s economy. The ACA uses a three-pronged approach to advance the overall economy: recruit, grow, create – recruit out-of-state companies to expand...

  • Vice President, Foundation Development

    2 weeks ago

    Phoenix, United States Arizona Media Association + Arizona Local News Foundation Full time

    The Arizona Local News Foundation is hiring a Vice President of Foundation Development to lead all philanthropic growth plus partner on expanded Foundation program development and administration.Our Foundation exists to connect communities with more local news and information that can drive Arizona forward. Backed by 350 local media brands that are part of...

  • Vice President, Foundation Development

    1 day ago

    Phoenix, United States Arizona Media Association + Arizona Local News Foundation Full time

    The Arizona Local News Foundation is hiring a Vice President of Foundation Development to lead all philanthropic growth plus partner on expanded Foundation program development and administration.Our Foundation exists to connect communities with more local news and information that can drive Arizona forward. Backed by 350 local media brands that are part of...