Pharmacy Technician

4 days ago


Detroit, United States EPITEC Full time

Engagement Description –


This Pharmacy Technician Role is within a remote contact center. We service Medicare Part D Members and Providers. Our goal is to handle inbound mail related to M3P program, as well as Member and Provider inquiries concerning benefits and coverage determinations. Our timeframes are extremely tight (urgent 24 hours, standard 72 hours).


Work Hours

• Monday thru Friday 8am and as late as 6pm. On-site on rotational basis. Schedules are subject to change based on business needs. Help desk is opened Mon. – Fri. 8am to 9pm.

• Peak Season Oct. to Mar.

• Schedules are based on seniority and company needs


Top 3 Required Skills/Experience – The most important must-have skills.

• Retail Pharmacy experience – at least 2 years

• Good computer skills (Typing, outlook, excel, etc)

• Good fundamental knowledge of drug names and drug classes


Required Skills/Experience – The rest of the required skills/experience. Include:

• Exceptional Customer Service

• Detail Oriented

• Ability to multi-task

• Willingness to accept change


Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Call center experience

• CMS knowledge



Education/Certifications – Include:

• CPhT preferred (Certified Pharmacy Tech licensed)


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