Network Analyst

1 month ago

Zionsville, United States Insight Global Full time

Title: Network Analyst

Location: Indianapolis, IN

Duration: 6 month contract to hire


Must Haves:

  • 1+ years of experience as a Network technician, or similar.
  • Understanding the different types of voice services- TDM, Hosted, SIP binding
  • Advanced knowledge of network technologies, connectivity, protocols, and security.
  • Layer 1, Layer 2, Layer 3 experience (troubleshooting/ supporting)
  • Superb analytical and problem-solving skills.
  • Great interpersonal, communication, and collaboration abilities.
  • On-call availability outside of business hours to resolve urgent network issues. MUST Have Open Availability


Nice to Haves:

  • Service Now experience


Day to Day:

Insight Global is seeking a NOC Analyst for one of our large Insurance clients. These resources will be responsible for monitoring and maintaining the Hosted Phone and Voice. Day-to-day responsibilities include opening and resolving tickets, providing Tier I/II/III support in supported platforms, and cross-communication with field operations teams, tech support, and other groups to repair network equipment/facilities and work through escalations. You will be responsible for inbound and outbound calls with pre-existing ticketing requests. This individual will work Monday- Friday, 8am-5pm Shift during the initial training period (1-2 months) then will be allocated to different shift after training is complete. On-call availability outside of business hours to resolve urgent network. They should be able to take the lead independently and have a self-sufficient personality.


Compensation:

$25/hr to $35/hr.


Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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