124600-Process Engineer

6 days ago

Cerritos, United States DJI Full time

DJI is the global leader in developing and manufacturing innovative drone and camera technology for commercial and recreational use. DJI was founded and is run by people with a passion for remote-controlled helicopters and experts in flight-control technology and camera stabilization. The company is dedicated to making aerial technology accessible, reliable and easy to use for creators, innovators and businesses around the world.


Job Summary

The Process Engineer optimize, finalize and implement working process in oversea customer service center, including but not limit to maintenance process and test process


Essential Functions

All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.

  • Optimize, finalize and implement working process in customer service center, including but not limit to maintenance and test process;
  • Follow up with the technical problems from customer service center and provide solutions or corrective actions;
  • Implement new company policy in customer service center, define the criteria and regulations, audit the execution on a regular basis;
  • Summarize and provide feedback for the technical issues discovered in repair process;
  • Set up quality standard and Quality Control process, define the specifics, collect and analyze data;
  • Draft technical documents and update them on a regular basis (SOP, WI, etc.) - Conduct inventory quality audit and generate report;
  • Participate in NPI deployment to service center, including product training, repair testing fixture/software setup;
  • Facilitate and feedback engineering related tasks from Headquarter;
  • Assist in overseeing day-to-day operations of the DJI’s contract manufacturer including NSS, TAT, Quality, cost requirements and all optimizations taken into place timely;
  • Perform other job-related duties as assigned


Requirements:

  • Bachelor degree in Engineering or related technical field;
  • 0-3 years of related experience;
  • DJI drone experience/knowledge is highly preferred;
  • Knowledge of RF equipment and wireless technology are required;
  • Have experience about Lean;
  • Have knowledge about ISO system;
  • Be able to build the standard production process;
  • Camera knowledge preferred;
  • Previous experience using Project Management Software; Word Processing Software (Word); Google Docs Software; CRM Software preferred;
  • Must be team player;
  • Has a “can-do” attitude;
  • Must have excellent communication skills;
  • Ability to use English as a working language, professional proficiency required;
  • Bilingual proficiency in Mandarin Chinese.


Travel

Up to 35% of travel is expected for this position

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