Freelance Account Coordinator
2 weeks ago
Client Overview: Our client, a well-known tech company, is seeking a Freelance Account Coordinator.
Role Overview: As Account Coordinator, you will concentrate on building a trusted relationship with the company’s clients to provide them with full support and manage their business-related needs. You will focus on driving optimization aligned with customer needs and push for strong coordination of internal resources to ensure deadlines are met.
Account Coordinator Responsibilities:
- Manage client relationships by acting as client’s main point of contact and realizing client business objectives.
- Build and strengthen client relationships by advocating on their behalf, ensuring their business goals are met.
- Develop a thorough understanding of service offerings to identify cross-selling and upselling opportunities to clients.
- Oversee the daily flow of tasks across internal teams involved in handling client projects.
- Maintain accurate client records, keep track of any contract updates and renewals, handle requests from clients and address their needs.
- Support contract obligations by optimizing quality planning to ensure high quality of deliverables and realize client business outcomes.·
- Meet regularly with other team members to discuss project progress and improve upon business delivery goals.
- Work with leadership to conceive client projects and ensure projects receive internal resources and services that are within client budget.
- Generate progress reports for clients and internal leadership, and co-lead weekly client briefings.
- Be an integrative part of the company culture, upholding company values by providing best-in-class client support.
Account Coordinator Qualifications:
- 1-3+ years of experience in account management, preferably in an agency or big tech setting
- Demonstrable experience growing accounts via strong client relationships.
- Strong interpersonal and project management skills.
- Self-starter with ability to prioritize deadlines, client needs, and business interests across an array of client projects.
- Excellent written and verbal communication skills with attention to detail and ability to execute responsibilities with minimal supervision.
- Comfortable upselling and cross-selling services to existing accounts to better reach client’s business goals.
- Expert at professionally navigating through the complexities of client relationship management.
- Excellent at understanding client needs and expanding on existing relationships to deliver customized modern solutions.
- Proven ability to nurture client relationships and deliver best-in-class support to deliver on client business goals.
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