.Net Developer
5 days ago
- W2 Contract only - No C2C - No 3rd Parties
- Local Candidates Only
Contract Length: 12 months
Overview: Seeking a full-time Sr. Dev Support person. This role is primarily focused on project integrations for applications and related systems. This position assists with identifying, evaluating, implementing, and managing support requests and/or project tasks across the organization in a technical environment. Decision-making responsibilities require independent analysis, evaluating, interpreting and determining non-standard solutions depending on job level.
Primary Job Duties:
Development – 60%
This position assists in the implementation, maintenance, and support of essential applications.
Duties included are:
- Provide technical development tasks to integrate applications into the Organization's Enterprise Application environment.
- Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
- Coordinate update releases and other system changes, contribute to implementing break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
- Ensure activities are consistent with established service portfolio policies, procedures, standards, and guidelines.
- Collaborate across a matrix management environment with different department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
- Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in creating estimates and timelines.
- Handle simultaneous requests of varying complexity from within the Organization.
- Adhere to Change Management policies and protocols established by the Organization, particularly related to implementing production system changes
Tier I and II Support - 25%
- This position assists in providing technical support, which includes the use of the Organization's incident/change order system and the following activities: follow up on resolved/closed tickets to ensure customer satisfaction.
- Support hardware and software issues over the phone, in person, and/or remotely.
- Provide resolution and assistance for current operating systems (Windows 10).
- Deploy new or rebuilt computers and technology equipment based on the Organization and agency security and operational policies.
- Provide answers to end-users by researching answers, assist with training, and guide users through corrective steps by direct assistance.
- Collaborate with Network, Application, Database, and Server teams to resolve issues during system upgrades and outages.
- Respond to and correct computer system (hardware) related issues in cooperation with the Organization’s Deskside support team.
- Provide resolution, assistance, and limited training to standard supported applications:
- Productivity Software
- Internet Browser applications
- Antivirus-Security programs
- Proprietary applications and systems
- Receive and/or log service incidents into the ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
- Document system architecture in Visio, Word, and Excel.
- Use established tools to track hardware and software assets.
- Share new documentation/information with the Service Desk or appropriate IT groups.
- Assist in ensuring systems are patched and updated using enterprise tools in accordance with policies and procedures.
Organizational and Project Commitment - 5%
- The position assists in implementing projects. This includes participating in team meetings, implementing project tasks, and tracking time.
- Attend and complete all internal provided training and take advantage of professional development with manager approval.
- Share new knowledge with the team.
- Due to budget limitations, training may not always be funded. The position is encouraged to seek free training online or through the Organization.
Other Duties as Assigned - 5%
MINIMUM QUALIFICATIONS:
Education and Experience:
- Bachelor’s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, other related technical degrees.
- 3 years of professional experience in an occupational field related to the work assigned to the position, including deskside services support and systems administration in an enterprise environment.
Substitutions:
- Familiarity of software development methodologies, standards, coding best practices and general debugging procedures.
- Experience with SQL Server and Oracle databases.
- Familiarity with using SQL, PL/SQL, or T-SQL. .NET languages, HTML, and Web Architecture.
DUTIES AND RESPONSIBILITIES:
- Design, code, and test computer software in a .NET framework.
- Perform application development for software debugging, scripting, source control, and change requests.
- Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
- Additional appropriate experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis.
- Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.
Preferred Qualifications:
- Experience supporting any of the following disciplines: Public Safety Applications, Law Enforcement, Records
- Experience administering/supporting Microsoft Office, Windows 10, and Active Directory
- Experience with Web design using Google Sites
- Experience working with and managing multiple priorities and tasks with follow-through
- Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
- Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
- Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
- Knowledge of ticket-based incident support systems.
- Must possess excellent customer skills.
- Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
- Demonstrate time management skills.
- Demonstrate the ability to work with direct supervision.
- Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
- Demonstrate the ability to work in stressful environments with project deadlines.
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