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Technical Writer
2 months ago
Job Description: Tech Writer
Location: CHARLOTTE, NC
Duration-Type: C2H
Job Description:
In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Business Execution. Review and analyze basic or tactical Business Execution assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Business Execution. Required Qualifications: 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Project Scope:
Wires modernization and payments transformation. There are multiple transformations to replace significant technology payment ecosystems. This team is asked to align roadmaps and objectives to achieve outcomes. These resources needed are part of the checkpoints, delivery from developing requirements at the stage of controls and delivery to payments observations. They will be involved in those outcomes, building training materials, understanding the why of the materials and involved with maintenance of ongoing materials, maintaining user guide updates as well.
Functional Industry Title:
Software Technical Writer/Training Content Developer (50/50). This team surrounds all training deliverables, so a lot of technical writing is required. The team does want to develop “generalists” for this type of role. Willing to train up to 30% of the requirements.
Year of experienced required: 5+ years of relevant experience in Technical Writing and Content Development within an Application Development project
Top Skills:
-Author, edit, deliver, and maintain job-specific training content, technical training manuals and QRGs, recorded process walkthroughs and training videos. Manage knowledge library, employee learning tracking and reporting, and auditor self-service portal.
-Quarterly training
-Developing training strategy-modularize training and assess key take aways
-Developing training schedules
-Maintenance of operational user guides and job aids
-Developing work arounds for defects in the system
-ISO training
Technical Skills:
-Extensive experience with MS Office as a whole, PowerPoint is important
-Captivate tool as an adobe product is good to have
-Adobe acrobat, InDesign, Illustrator, Framemaker
Profiles you don’t want to see:
-In the past we have been assigned technical writers that are procedural writing experience, most of those people worked primarily in MS Word. This team is way beyond just the use of Word
-Would almost avoid someone with previous Wires experience as it is a very different business at WF due to volume
Specific education/License Requirements:
-Strong English/Writing background
Preferred Industry/Company Experience:
-Need financial services and wires/payments experience
Comments for Suppliers (Use this area to provide any additional comments to all suppliers. For example, any specific skills to prioritize when looking for profiles.: PART OF THE PILOT PROGRAM
