Process Documentation Specialist

3 weeks ago


Memphis, United States Apex Systems Full time

Apex Systems has an opening for a Process Documentation Specialist for a client in Memphis, TN.

Our client is seeking a detail-oriented and proactive candidate that will possess exceptional writing skills, a keen eye for detail, and the ability to translate complex information into clear and concise documentation. This role will involve documenting information, recording it in everyday language, developing action plans, and devising new processes to enhance departmental efficiency.


Location: Memphis, TN (Onsite 3x per week)

Duration: 4 month contract

Benefits: Yes- Health/Medical, Dental, Vision, and more


Responsibilities:


Document Information:

Gather information from various sources, including subject matter experts, project documentation, and marketing materials. Organize and synthesize information into clear and compelling documentation. Create user-friendly guides, manuals, standard operating procedures, and other documentation as needed.


Translate Complex Concepts into Everyday Language:

Ensure that concepts and product features are presented in a way that is easily understandable for all end users. Simplify complex processes and procedures to improve accessibility and usability.


Develop Action Plans:

Collaborate with stakeholders to identify challenges and improvement opportunities. Develop action plans to address identified areas for enhancement and departmental effectiveness. Communicate action plans clearly and persuasively in presentations.


Process Improvement and Automation:

Work closely with the Manager to understand existing processes and documentation standards. Analyze the Manager's workflow and identify opportunities for automation and streamlining. Design and implement automated solutions to simplify and expedite the Manager's tasks. Ensure seamless integration of automated processes into existing workflows.


Continuous Improvement:

Stay informed about industry trends, best practices, and emerging technologies related to documentation and marketing communication. Continuously refine documentation standards, templates, and processes to enhance quality and effectiveness.


Requirements:

  • Proven experience in technical writing or process documentation, documentation management, or a related role.
  • Excellent writing and editing skills with a focus on clarity and persuasiveness.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively both independently and collaboratively in a fast-paced environment.



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