Quality Analyst

6 days ago


Philadelphia, United States nTech Workforce Full time

Terms of Employment:


  • W2 Contract, 24 months (Potential to Convert)
  • This position is hybrid, with Tuesday-Thursday being onsite in Philadelphia, PA.
  • Local candidates only
  • The standard work hours are Monday-Friday, 9 AM-5 PM EST.


Overview


Our client is seeking a Quality Analyst to join their team of approximately 15 members. The role involves analyzing Customer Care and Billing (CC&B) data, interpreting the findings, and presenting actionable solutions to clients through briefings, meetings, and detailed reports. Key responsibilities include evaluating CC&B metrics, deriving insights to inform client management strategies, and creating tailored reports using Excel or Power BI to support the client’s CC&B initiatives effectively.


Required Skills & Experience:


  • High School Diploma and 5+ years of Quality Analyst experience OR a Bachelor’s degree and 3+ years of Quality Analyst experience.
  • Customer service background.
  • 3+ years of experience utilizing Microsoft Excel and PowerBi to include dashboards, reporting, and building data.
  • Experience utilizing Tableau.
  • Ability to effectively interpret data/metrics.
  • Willingness to learn, participate, and collaborate.


Preferred Skills & Experience:


  • Bachelor’s Degree


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