Information Technology Operations Specialist

2 weeks ago

Shiner, United States Whitaker IT Full time

We are seeking a highly motivated and results-oriented IT Operations Specialist to join our growing team. In this critical role, you will oversee the daily operations of our technology systems, ensuring optimal performance and user support. You will play a key role in developing and implementing strategic IT initiatives that drive efficiency and innovation across the organization.

  • Oversee and manage the day-to-day operations of all IT systems, including network infrastructure, servers, desktops, and applications.
  • Establish and enforce IT standards and policies to ensure system security, compliance, and user productivity.
  • Manage vendor relationships and contracts for hardware, software, and IT services, negotiating favorable terms and ensuring optimal service delivery.
  • Lead the planning, coordination, and implementation of voice and data technology strategies, including software and application development, installation, and upgrades.
  • Provide technical support and assistance to end-users, troubleshooting problems, identifying solutions, and implementing effective resolutions.
  • Recommend and oversee the acquisition of hardware, software, and IT-related services to meet the evolving needs of the organization.
  • Develop and deliver training programs for staff on system usage, operating systems, and applications, empowering them to maximize their technology utilization.
  • Analyze existing IT systems and identify opportunities for improvement in technology tools and processes, recommending and implementing strategic solutions to enhance operations and services.
  • Manage multiple IT projects concurrently, ensuring effective execution and alignment with enterprise technology strategies.
  • Supervise and lead IT staff, providing guidance, motivation, and performance management.
  • Assist in maintaining disaster recovery plans and procedures to ensure business continuity in the event of unforeseen disruptions.
  • Continuously troubleshoot and diagnose network, system, and application issues to maintain optimal performance and address user problems.
  • Maintain a strong working knowledge of current hardware and software technologies, staying up-to-date with industry trends and advancements.
  • Maintain confidentiality of all sensitive information accessed, stored, or processed by the IT network.
  • Document network problems and solutions for future reference and knowledge sharing.
  • Install and configure computer hardware and cabling to support new users and systems.
  • Maintain accurate inventory of all IT assets, including installed hardware, spare parts, and software licenses.
  • Perform other IT-related duties as assigned by management.


Required

  • Bachelor's degree in Computer Science, Information Technology, or a related field with a minimum of 5 years of experience maintaining enterprise IT systems.
  • Proven experience in managing and troubleshooting multi-server network environments (Microsoft/Linux/Citrix), LAN/WAN, Fiber Optic and Fortigate networking, MS Exchange Server, MS SQL, VMware vSphere, MacOS, and IP camera systems.
  • In-depth understanding of network concepts, techniques, and principles.
  • Strong knowledge of computing hardware, networking equipment, and peripheral devices.
  • Demonstrated ability to troubleshoot and resolve complex computer system and network issues.
  • Expertise in installing, configuring, and maintaining personal computers, networks, and associated hardware and software.
  • Proven ability to learn and adapt to new technologies and support emerging systems and applications.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to interact effectively with stakeholders at all levels, including internal staff and external vendors.


Preferred

  • Experience in a fast-paced and dynamic IT environment.
  • Project management experience.
  • Leadership experience in a technical environment.
  • Certifications in relevant IT fields (e.g., A+, Network+, Security+).


Benefits and Compensation

  • We offer a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, paid time off, and a retirement plan. You will also enjoy opportunities for professional development and growth within a supportive and collaborative work environment.

Work Environment

  • This position is full-time and will be 5 days on-site.

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