Deskside Support

Synergy Interactive is partnering with a client for a 1+ year Contract in Tempe, Arizona. The role is On-site 5 days/ week.

Deskside Support

Key Responsibilities:

• Providing on-site assistance by engaging in end-user support and issue identification across all facets of the IT infrastructure, catering to multiple building locations within specific geographic regions.
• Performing installation, configuration, and troubleshooting of hardware such as desktops, laptops, printers, and associated peripherals.
• Undertaking installation, configuration, and troubleshooting of software packages, encompassing operating systems, desktop applications, and bespoke software solutions.
• Assessing user requests and requirements to recommend suitable technological remedies.
• Escalating unresolved issues to higher tiers of support and serving as a liaison between technology teams and supported users.
• Flexibility to work beyond regular hours and participate in rotational on-call duties.
• Actively engaging in Continuous Improvement and Problem Management processes.
• Identifying and escalating persistent environmental, desktop, and infrastructure issues to the Problem Management team.
• Identifying and reporting technology outages affecting users and facilities to the Incident Management team.
• Managing hardware assets on a day-to-day basis, including procurement, tracking, inventory maintenance, auditing, and disposal.

Qualifications:

• Possession of a Bachelor's degree and/or substantial relevant experience.
• Proficiency in providing support and troubleshooting for Microsoft Windows and Office environments.
• Demonstrated organizational prowess and adept problem-solving abilities.
• Strong verbal and written communication skills.
• Intermediate proficiency in VMware and Citrix environments.
• Intermediate understanding of network architecture and topologies.
• Experience within the financial sector is preferred.
• Possession of industry-standard certifications would be advantageous (e.g., MCSA, A+, Network+, CCENT, CCT).
• Experience in shell scripting is a bonus (e.g., Windows PowerShell, Perl, Windows CMD line).