Behavioral Health Manager

Peach Tree Healthcare is committed to providing personalized, affordable, high-quality health services. We have been providing these services for over 30 years As a Behavioral Health Manager you will have the crucial role in our organization that continues to serve our amazing community.

Summary of Position

Under direction, manages a key program component and assists in planning and organizing a comprehensive behavioral health program; prepares, monitors, and enforces contracts with behavioral health service providers; provides administrative supervision; may provide supervision of clinical staff; performs related duties as required.

Qualifications & Work Experience

• Licensed and in good standing with the California Board of Behavioral Sciences or California Registered Board of Nursing.
• Possess an LCSW, LMFT, LPCC, PhD, or RN, with a valid California license
• Possess a minimum of three years’ post-license experience working in a behavioral health related clinical field 3. Demonstrated experience working with diverse mental health and substance use populations.

Education

Knowledge of integrated behavioral health; mental health recovery, harm reduction, medical, age specific growth and development, crisis and behavior management is expected. Working knowledge of administrative practices and procedures, HIPAA regulations, policies and standards related behavioral health.

Skills

Speaking, Active Listening, Reading Comprehension, Time Management, Writing, Critical Thinking, Negotiation, Judgment / Decision Making; Management of Personnel Resources; Complex Problem Solving; Management of Financial Resources

Examples of Duties

• Plan, implement, and administer comprehensive integrated behavioral and community healthcare programs throughout the organization (e.g., workflows, policies and procedures, regulations, setting program priorities, etc.).
• Provide clinical oversight to the community health teams for case management and patient health education.
• Ensures that participant and program goals (program, financial, personnel, professional development, and trainings) are met in accordance with established program policies and procedures.
• Monitor, track and facilitate referrals to internal programs, including behavioral health, psychiatric services, community health, in coordination with the behavioral health team and other clinic staff.
• Participates in hiring, orientation, training and scheduling of behavioral health staff.
• Actively participates in the development of behavioral health program budgets and monitors program performance according to set budget guidelines.
• Works as a member of the primary and behavioral health care teams to track and coordinate patient care, internal/external referrals, and patient/staff complaints.
• Designs program objectives and methods of evaluation of success in meeting objectives (monitoring data, developing dashboards, disseminating data and information to teams, providing instruction of objectives to staff).
• Make use of Care Team data to identify, connect and manage patients experiencing chronic conditions with needed behavioral and psychiatric services as part of the population health model.
• Monitor and improve clinical quality measures, using data, developing dashboards with the population health team, integrate with other depts to improve quality and implement new service lines.
• Manages and oversees behavioral health staff through regular performance evaluation, periodic record reviews, KANC reports, including peer review, crisis, risk management and case consultation. This may include signing off on records and billing for services.
• Work with clinic managers to order supplies and testing needed to implement care for the telepsychiatry team.
• Produces program performance reports and invoices in accordance with agency rules and contract requirements.
• Participates as an active member of the provider teams including attendance at meetings, resource for needs, and expert on social and behavioral health related topics.
• Develops and maintains required files, records, minutes, reports, and statistical data in a timely manner and in accordance with departmental and agency guidelines
• Represents the agency’s behavioral health department with funders, the public, and other agencies as needed.

Other duties as assigned

Additional Responsibilities

• Attendance and punctuality is necessary.
• Ability to work well with a multidisciplinary team.
• Ability to problem solve and be self-motivated with acute attention to detail.
• Must have a commitment to excellence and high standards.
• Must comply with all federal, state and local laws and regulations, and Peach Tree Healthcare policies.
• Must have excellent written and oral skills, strong organizational and analytical skills.
• Must have ability to manage priorities and workflow.
• Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and positive attitude.
• Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
• Able to work independently with little or no supervision.
• Required to have the ability to deal effectively with a diversity of individuals at all organizational levels
• Demonstrate a positive customer service, patient centered approach at all times.

Travel Requirements

May regularly travel to other sites to provide patient care and/or attend meetings or training; occasionally overnight for training. Having flexibility to work in multiple locations is expected.

Tools & Technology

Tools: Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones

Technology: Electronic Health Record; Microsoft Office programs; Electronic Mail – Microsoft Outlook; Internet

Knowledge

Administration and Management; Customer and Personal Service, English Language; Sales and Marketing; Mathematics;

Abilities

Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Speech Recognition; Leadership; Collaboration and Team Building Skills.

Work Activities

Communicating with Patients, Supervisors, Peers, or Subordinates; Getting Information; Interacting With Computers; Performing Administrative Activities; Making Decisions and Solving Problems; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Judging the Qualities of Things, Services, or People; Documenting/Recording Information; Developing Objectives and Strategies; Developing and Building Teams; Resolving Conflicts and Negotiating with Others; Analyzing Data or Information

Work Styles

Integrity; Dependability; Attention to Detail; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Stress Tolerance; Leadership; Persistence; Achievement/Effort

Work Context

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:

• See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
• Occasionally may be required to lift/move or assist in lifting/moving up to 20 lbs.
• Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Work Environment: Generally a typical medical office environment.