Business Process Consultant

2 weeks ago

Seattle, United States Sophus IT Solutions Full time

Title : Business Process Consultant (ServiceNow)

Role is remote


Must Have :

Service now implementation : Any Module

Implemented Service now features as a business consultant

Telecommunication Service Management (TSM) experience is mandatory, Telecom experience (or at least Knowledge is must)

Business Process Consultant with Very Good Communication skills

Customer Facing Experience – Mandatory

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at .

You Are:

As a Business Process Consultant (BPC) with experience in implementing ServiceNow Telecommunication Service Management (TSM), you will be instrumental in analyzing, designing, and implementing processes and ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. Leverage the expertise in Telecom Service Management (TSM) and Business Process Consulting to drive innovation and deliver exceptional results through process improvements and ServiceNow solutions. The ideal candidate will have a strong technical background, extensive experience in Business Process Consulting, ServiceNow TSM Implementation, and a deep understanding of telecom service management principles.

The Opportunity:

• Collaborate with telecom clients to understand their specific service management requirements and business processes.

• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.

• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.

• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.

• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.

• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.

• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.

• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.

What You Need:

• Certified System Administrator (CSA).

• Bachelor’s degree in computer science, Information Technology, or related field.

• Minimum of 8 years of experience working with the ServiceNow platform.

• Experience in Business Process Consulting.

• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.

• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).

• Experience with JavaScript, HTML, CSS, and other web technologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.

• Experience with CSM, FSM and other ServiceNow modules is a plus.

  • Business Process Consultant

    2 weeks ago

    Seattle, United States Sophus IT Solutions Full time

    Title : Business Process Consultant (ServiceNow)Role is remoteMust Have :Service now implementation : Any ModuleImplemented Service now features as a business consultantTelecommunication Service Management (TSM) experience is mandatory, Telecom experience (or at least Knowledge is must)Business Process Consultant with Very Good Communication skillsCustomer...

  • Business Process Consultant

    2 weeks ago

    Seattle, United States Sophus IT Solutions Full time

    Title : Business Process Consultant (ServiceNow) Role is remote Must Have : Service now implementation : Any Module Implemented Service now features as a business consultant Telecommunication Service Management (TSM) experience is mandatory, Telecom experience (or at least Knowledge is must) Business Process Consultant with Very Good Communication skills...

  • Business Process Consultant

    2 weeks ago

    Seattle, United States Sophus IT Solutions Full time

    Title : Business Process Consultant (ServiceNow) Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Role is remote Must Have : Service now implementation : Any Module Implemented Service now features as a business consultant Telecommunication Service Management (TSM) experience is mandatory, Telecom...

  • Entry Level Business Consultant

    6 days ago

    Seattle, United States ACG Seattle Full time

    HERE IS YOUR OPPORTUNITY TO BE A PART OF AN ELITE TEAM AS AN ENTRY LEVEL BUSINESS CONSULTANT! At our company, we are seeking competitive, hard-working, enthusiastic, and committed individuals to join our team and expand their growth. Our firm continues to set the standard for excellence in Business Operations and establishing a repeat customer base of...

  • Entry Level Business Consultant

    1 week ago

    Seattle, United States ACG Seattle Full time

    HERE IS YOUR OPPORTUNITY TO BE A PART OF AN ELITE TEAM AS AN ENTRY LEVEL BUSINESS CONSULTANT! At our company, we are seeking competitive, hard-working, enthusiastic, and committed individuals to join our team and expand their growth.  Our firm continues to set the standard for excellence in Business Operations and establishing a repeat customer base of...

  • Entry Level Business Consultant

    2 weeks ago

    Seattle, United States ACG Seattle Full time

    HERE IS YOUR OPPORTUNITY TO BE A PART OF AN ELITE TEAM AS AN ENTRY LEVEL BUSINESS CONSULTANT! At our company, we are seeking competitive, hard-working, enthusiastic, and committed individuals to join our team and expand their growth. Our firm continues to set the standard for excellence in Business Operations and establishing a repeat customer base of...

  • Entry Level Business Consultant

    2 weeks ago

    Seattle, United States ACG Seattle Full time

    Job DescriptionJob DescriptionHERE IS YOUR OPPORTUNITY TO BE A PART OF AN ELITE TEAM AS AN ENTRY LEVEL BUSINESS CONSULTANT!At our company, we are seeking competitive, hard-working, enthusiastic, and committed individuals to join our team and expand their growth. Our firm continues to set the standard for excellence in Business Operations and establishing a...

  • Microsoft Sr. Developer

    1 month ago

    Seattle, United States Terrace Consulting, Inc. Full time

    Job DescriptionJob DescriptionTerrace Consulting is searching for a passionate Microsoft Sr. Developer and Business Applications Consultant with Microsoft Azure, .NET, SQL Server and Functional Business Applications Knowledge and Skills.Our team is virtual and limited to residents of California, Washington, Oregon, Nevada and Arizona ONLY. Most work is...

  • Director - Process, Risk & Controls Consulting

    2 weeks ago

    Seattle, WA, United States RSM International Full time

    The PositionDue to rapid growth of our Process Risk and Controls practice within the financial services industry and the evolving risk landscape of our clients, RSM is seeking a highly motivated director to lead teams of risk consulting professionals in addressing our clients’ needs.  Key Responsibilities As a director you will be part of our executive...

  • HVAC Business Coach

    5 days ago

    Seattle, United States Business Development Resources Full time

    Job DescriptionJob DescriptionWhat We Do:Business Development Resources, Inc. (BDR) provides training and coaching services to the Contracting industry. At BDR, our goal is simple: empower our clients with our industry experience and information to give them the knowledge they need to drive profit and growth in their business.Our Vision:We will be the model...

  • Consultant or Senior Consultant

    2 days ago

    Seattle, United States Devote Consulting Full time

    We are looking for Consultants in both Boston and Seattle. Devote Consulting is looking for a new Consultant/Senior Consultant Devote Consulting is looking to expand our team of consultants and is searching for professionals with consultancy experience, preferably from the pharma, biotech, or medical device industry working in technical or engineering...

  • Consultant or Senior Consultant

    6 hours ago

    Seattle, United States Devote Consulting Full time

    We are looking for Consultants in both Boston and Seattle . Devote Consulting is looking for a new Consultant/Senior Consultant Devote Consulting is looking to expand our team of consultants and is searching for professionals with consultancy experience, preferably from the pharma, biotech, or medical device industry working in technical or engineering...

  • Consultant or Senior Consultant

    6 days ago

    Seattle, United States Devote Consulting Full time

    We are looking for Consultants in both Boston and Seattle.Devote Consulting is looking for a new Consultant/Senior Consultant Devote Consulting is looking to expand our team of consultants and is searching for professionals with consultancy experience, preferably from the pharma, biotech, or medical device industry working in technical or engineering...

  • Consultant or Senior Consultant

    6 days ago

    Seattle, United States Devote Consulting Full time

    We are looking for Consultants in both Boston and Seattle.Devote Consulting is looking for a new Consultant/Senior Consultant Devote Consulting is looking to expand our team of consultants and is searching for professionals with consultancy experience, preferably from the pharma, biotech, or medical device industry working in technical or engineering...

  • Business Development Consultant

    6 days ago

    Seattle, United States GM Collin Full time

    Do you have the ability to open new accounts? Do you establish and achieve your goals? Are you motivated to develop and maintain a strong sales territory? Do you live in the San Francisco Bay Area, Seattle or Portland? If yes, we have an opportunity for you! Position Overview: We are seeking a business development consultant dedicated to a career in the...

  • Sr. RPA

    5 days ago

    Seattle, United States Capgemini Full time

    **Position: Sr. RPA (UiPath) Engagement Manager** **Location:Redmond, WA / Seattle, WA** **DirectHiring with Benefits** Our team is growing and we are looking to add RPA / UiPath Engagement manager to our unit. Ideal candidate should bring in the right combination of Management/Architect/SME mindset with strengths and expertise per below: + Knowledge and...

  • ORMB Functional Consultant

    2 weeks ago

    Seattle, United States ITmPowered, LLC Full time

    ORMB Functional Consultant - ITmPowered (Work Remote) The ORMB Functional Consultant responsible for software gap analysis, cross-functional requirements development, process definition and optimization, system configuration to support new business and technical solutions for health plan operations. Partner directly with product managers and software...

  • NetSuite Functional Manufacturing Consultant

    2 weeks ago

    Seattle, United States R-Cubed Consulting Full time

    Who We Are We are a business strategy & technology consulting firm. Our "Why" is underpinned by Relationships, Results & Reputation & guides our way of working. We take great pride in putting clients at the center of value driven business solutions and being a change catalyst to the way people work. The R-CUBED way is unapologetically committed to putting...

  • Senior Consultant

    1 day ago

    Seattle, United States Infosys Consulting Full time

    Infosys Consulting, the management and technology consulting unit of Infosys Ltd, is seeking motivated Communications, Media, Entertainment and Hi Tech industry Consultants. Management Consultants seeking long-term growth and career-enhancing opportunities will find both as part of our team of front-runners in communications industry consulting. The ideal...

  • Business Analyst

    6 days ago

    Seattle, United States Spruce Technology Full time

    GENERAL DESCRIPTIONThe Business Analyst will work with the business and technology teams on solutions from inception through ongoing maintenance. This position will play a pivotal role in providing analysis support from ideation to implementation of new technology and processes, including workflow, operational process, systems and data flow design for...