Desktop Support Specialist @ Indianapolis, IN

4 weeks ago

Indianapolis, United States CBase Inc Full time

Onsite Role

Virtual Interviews

Locals preferred


Position : Desktop Support Specialist

Location : Indianapolis, IN

Duration : 6 Months with EXT


Top Skills:

Requesting system analyst(s) with technical competence with deployment, management, maintenance, and diagnostics of multiple technology platforms within a medium to large environments. Requires minimal supervision from senior level analysts and within guidelines of department documentation. Able to function effectively in their area of expertise within guidelines of department documentation. Able to execute most change requests of simple to medium complexity on Windows workstations, Unix thin clients, Printers, Networks, iOS devices, Scanners, Tablets, and other hardware as needed. Able to demonstrate creativity, drive solutions and innovation. In addition, ability to work independently with minimal supervision or as part of a team. Serves as technical resource for analysts in lower roles and interfaces effectively with customers. Must have excellent follow-through, verbal, and written communication). IT Manufacturing experience is preferred but not required.


Job Description:

Support Responsibilities:

  • Provide global support for Surface Hubs, MTR devices, and traditional AV hardware (Logitech, Crestron, AMX, Poly, etc.).
  • Take ownership of incidents in the Modern Meetings team global queue.
  • Ensure compliance with Service Level Agreements (SLAs) and update incidents in the ticketing system (Service Now) accordingly.
  • Identify and follow up on device-related problems.
  • Adhere to the documented escalation process.
  • Maintain communication by providing updates to IT site service leaders.
  • Utilize and support current and upcoming AV management tools, including XIO Cloud, MMR, and QSC Reflect.
  • Provide necessary maintenance and support for devices and management tools.
  • Engage in daily discussions with the global team to uphold a high level of service and support.
  • Follow change management procedures diligently.
  • Be prepared for potential travel to other sites worldwide if necessary.


Deployment / Project Responsibilities:

  • Review new device firmware and Microsoft Teams features; communicate relevant information to the business as required.
  • Conduct room surveys virtually for your region and physically for local offices, as needed.
  • Take charge of new standard meeting room equipment installation projects.
  • Perform requested new technology reviews and testing.


Desired Skills and Experience:

  • Previous experience in first-line desktop support.
  • Familiarity with Microsoft Surface Hubs.
  • Prior experience with Microsoft Teams.
  • Proficiency in delivering Collaboration, AV, and digital workplace technologies.
  • Demonstrated ability to work independently, manage self-set tasks and objectives.
  • Skilled in both independent and team-based work environments.
  • Capacity to challenge conventions and think creatively.
  • Experience in installation and commissioning of MTR systems.

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