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Assistant Store Manager

2 months ago

Livermore, United States FURLA Full time

KEY ACCOUNTABILITIES


  • Assist and support the Store Manager in managing daily operations: sales, administration, customer service, merchandising and communication
  • Maximise contribution by helping to achieve budget sales and controlling costs.
  • Assist Store Manager in managing store costs without jeopardising stores objectives.
  • Staff selection, training, HR management and administrative issues in coordination
  • with the Store Manager
  • Develop and motivate the team in order to achieve highest possible levels of customer service and performance.
  • Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs
  • Manage the customer experience as part of the Furla multi-channel strategy.
  • Manage customer queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximised.
  • Handle store activities in terms of customer service, visual guidelines and stock controlling duties always securing the respect of dress-code, procedures and company policies
  • Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.
  • Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability
  • Maintain open communication up and down within the store, across to other departments and ultimately the customer.
  • Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual.
  • Responsible within the store for health and safety compliance.

KEY REQUIREMENTS


  • Degree or above in relevant discipline
  • Significant experience in a similar role within the Retail Industry, preferably Fashion
  • Strong supervisory and multitasking skills
  • Strong presentation skills
  • Independent, hands-on with can-do attitude
  • Excellent communication skills
  • Passion for the Brand and the Store Floor